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Where can we help you today?

Help Making Payments

Help Making Payments banner

If you need help, we are here for you.

More people than ever are struggling to make ends meet, and that could make it challenging to pay your home gas and electric bill on time. We understand and want to make it as easy as possible to get the assistance you need, when you need it.

 

6 ways we can help you manage your energy bill.

Everyone needs a little help sometimes. When you do, we're here for you with these payment assistance programs:

Discount Rates

You may be eligible for a discount of up to 30% off your monthly energy bills based on your household income and size.

Apply now

More Time to Pay

A special COVID-19 payment plan is available to residential customers. It requires as low as $0 down payment and will spread your past due amount over monthly installments.

Enroll Now

Forgiveness Program

If you have a substantial past-due balance, you may qualify for a payment plan and forgiveness of a portion of your debt.

See if you qualify

Budget Plan

Divide your annual energy costs into 12 balanced monthly charges to keep the peaks and valleys out of your bill.

Sign up

Grant Program (HEAP)

The Home Energy Assistance Program (HEAP) provides grants to assist income-eligible households in paying their energy costs.

See if you qualify

Shut-Off Protections

Homes with infants and seriously ill, disabled and/or elderly residents may be protected from having their service turned off in the event of non-payment.

Learn more

Customer Advocate Support

Not sure what assistance program is right for you? A National Grid Customer Advocate will be happy to help.

Connect now

Easy ways to pay your monthly bill

Save Energy and Money

Get a no-cost home energy assessment and you may even qualify for a new, no-cost efficient heating system, water heater, and appliances, plus home insulation and air sealing of leaks.

Pay in Person

National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.

Other Ways to Pay

Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.