Help Making Payments
If you need help, we are here for you.
More people than ever are struggling to make ends meet, and that could make it challenging to pay your home gas and electric bill on time. We understand and want to make it as easy as possible to get the assistance you need, when you need it.
6 ways we can help you manage your energy bill.
Everyone needs a little help sometimes. When you do, we're here for you with these payment assistance programs:
You may be eligible for a discount of up to 30% off your monthly energy bills based on your household income and size.
More Time to Pay
A special COVID-19 payment plan is available to residential customers. It requires as low as $0 down payment and will spread your past due amount over monthly installments.
If you have a substantial past-due balance, you may qualify for a payment plan and forgiveness of a portion of your debt.
Divide your annual energy costs into 12 balanced monthly charges to keep the peaks and valleys out of your bill.
Grant Program (HEAP)
The Home Energy Assistance Program (HEAP) provides grants to assist income-eligible households in paying their energy costs.
Homes with infants and seriously ill, disabled and/or elderly residents may be protected from having their service turned off in the event of non-payment.
Customer Advocate Support
Not sure what assistance program is right for you? A National Grid Customer Advocate will be happy to help.
Easy ways to pay your monthly bill
Get a no-cost home energy assessment and you may even qualify for a new, no-cost efficient heating system, water heater, and appliances, plus home insulation and air sealing of leaks.
National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.