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1 Important Alert


COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page:

Help Making Payments

Not sure you can pay your next energy bill? We can help.

If you need help, there is hope. That’s because National Grid has a variety of programs that can help both in the short term and in extended circumstances. Whether you are a homeowner, renter, or landlord, you can take control of your monthly gas and electric bills through these programs and services.

Discount Rates

Save 25 to 30% off your National Grid energy bills, if you meet income eligibility requirements.

Discount Rates

Payment Plans

Need a bit more time? We can help you catch up on your overdue bills. 

Payment Plans

Forgiveness Program

Customers on income-eligible discount rates who have a substantial past due balance could qualify.

Forgiveness Program

Customer Advocate Support

A National Grid Customer Advocate can help identify the income-eligible solutions that are right for you.

Connect with Your Customer Advocate

Grant Programs

Grants from the federal government or the United Way may be available to help you pay your energy bills.

Grant Programs

Budget Plan

Divide your annual energy costs into 12 balanced, monthly charges to keep the “peaks and valleys” out of your bills.

Budget Plan

Shut-Off Protections

Homes with infants, seriously ill, disabled, and/or elderly residents may be protected from having their service turned off in the event of non-payment.

Shut-Off Protections

More Help and Information

Save Energy and Money

Get a no-cost home energy assessment and you may even qualify for a new, no-cost efficient heating system, water heater, and appliances, plus home insulation and air sealing of leaks.

Pay in Person

National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home.

Other Ways to Pay

Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.