Rhode Island Phone Numbers

A complete list of National Grid phone numbers for customers in Rhode Island.

Gas Emergencies	1-800-640-1595 or 911 24-Hour Assistance
Report an Outage	1-800-465-1212 24-Hour Assistance
Customer Service	Electric: 1-800-322-3223 Gas: 1-800-870-1664 Monday - Friday, 7:00am - 7:00pm For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad. Hearing/speech impaired customers may call 711 and provide the support number above.
Credit and Collections	Electric: 1-888-211-1313 Gas: 1-800-870-1664 Monday - Friday, 7:00am - 9:00pm Saturday, 7:00am - 5:00pm
Payment Arrangements	Electric: 1-888-211-1313 Gas: 1-800-870-1664 Monday - Friday, 7:30am - 6:30pm Saturday, 7:30am - 4:00pm
Claims To report damage to a customer's property.	1-781-907-3930 Claims form Note: Claims for our Newport and Middletown customers impacted by the gas outage incident in January only: 844-319-2523 nationalgrid@us.crawco.com Claims Form
Specialized Commercial Group	1-800-322-3223
New Service, Gas pipe Installations & Natural Gas Conversions For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.	1-877-696-4743 Monday - Friday, 8:00am - 5:00pm
Dig Safe Note: This is not a National Grid phone number.	1-800-DIG-SAFE (1-888-344-7233)
Credit/Debit Card Payments via Western Union Fees Apply	1-888-849-4310
Meter Reading Submissions	Electric: 1-800-322-3223 Gas: 1-800-870-1664
Administrative Offices	1-401-272-5040
Tree trimming	1-800-322-3223