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1 Important Alert

Storm Alert

We made significant progress last night restoring customers whose service was interrupted after this week’s Nor’easter. Additional electric crews arrived overnight and were dispatched this morning to focus on the last of our customers who remain without service.

Please visit our outage map for estimated times of restoration, which will be continually updated. We urge customers to put safety first. Customers are reminded to never touch downed power lines and always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-465-1212.

Rhode Island Phone Numbers

A complete list of National Grid phone numbers for customers in Rhode Island.
Gas Emergencies 1-800-640-1595 or 911
24-Hour Assistance
Report an Outage 1-800-465-1212
24-Hour Assistance
Customer Service

Electric: 1-800-322-3223
Gas: 1-800-870-1664
Monday - Friday, 7:00am - 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings

Also, have your account number on hand before calling, especially if you have more than one service address.  

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.  

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections

Electric:  1-888-211-1313
Gas:  1-800-870-1664
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm

Payment Arrangements

1-800-870-1664
Monday - Friday, 7:30am - 6:30pm
Saturday, 7:30am - 4:00pm

Claims
To report damage to a customer's property.

1-781-907-3930
Claims form

Note: Claims for our Newport and Middletown customers impacted by the gas outage incident in January only:
844-319-2523
nationalgrid@us.crawco.com
Claims Form

Specialized Commercial Group

1-800-322-3223

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

1-877-696-4743
Monday - Friday, 8:00am - 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

1-800-DIG-SAFE (1-888-344-7233)

Credit/Debit Card Payments via Western Union
Fees Apply

1-888-849-4310
Meter Reading Submissions 1-800-870-1664
Administrative Offices 1-401-272-5040
Tree trimming 1-800-322-3223