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Rhode Island Phone Numbers

A complete list of National Grid phone numbers for customers in Rhode Island.
Gas Emergencies 1-800-640-1595 or 911
24-Hour Assistance
Report an Outage 1-800-465-1212
24-Hour Assistance
Customer Service

Electric: 1-800-322-3223
Gas: 1-800-870-1664
Monday - Friday, 7:00am - 7:00pm

Hearing/Speech-impaired customers may call 711 and provide the support number above.
Credit and Collections

Electric:  1-888-211-1313
Gas:  1-800-870-1664
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm
Payment Arrangements

1-800-870-1664
Monday - Friday, 7:30am - 6:30pm
Saturday, 7:30am - 4:00pm

Claims
To report damage to a customer's property.

1-781-907-3930
Claims form

Note: Claims for our Newport and Middletown customers impacted by the gas outage incident in January only:
844-319-2523
nationalgrid@us.crawco.com
Claims Form

Specialized Commercial Group

 1-800-322-3223

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

 1-877-696-4743
Monday - Friday, 8:00am - 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

 1-800-DIG-SAFE (1-888-344-7233)

Credit/Debit Card Payments via Western Union
Fees Apply

 1-888-849-4310
Meter Reading Submissions 1-800-870-1664
Administrative Offices 1-401-272-5040
Tree trimming 1-800-322-3223