Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us

Welcome to our RI Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

1 Important Alert(s)

Storm Alert

8:00 AM Update
National Grid continued to make restoration progress overnight, and will be working through the day to bring power back to those customers who remain without it after Tropical Storm Isaias’ heavy rain and up to 60 mph winds on Tuesday. While most customers are targeted for restoration by tonight, some outages may extend into the weekend. Thousands of personnel are in the field working as quickly as possible while keeping safety a number one priority. Restoration times will be refined on this site throughout the day. To learn more about our efforts, click here.

Report an Outage Storm Safety Tips

Rhode Island Phone Numbers

A complete list of National Grid phone numbers for customers in Rhode Island.
Gas Emergencies 1-800-640-1595 or 911
24-Hour Assistance
Report an Outage 1-800-465-1212
24-Hour Assistance
Customer Service

Electric: 1-800-322-3223
Gas: 1-800-870-1664
Monday - Friday, 7:00am - 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings. 

Also, have your account number on hand before calling, especially if you have more than one service address.  

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.  

Hearing/speech impaired customers may call 711 and provide the support number above.
Credit and Collections

Electric:  1-888-211-1313
Gas:  1-800-870-1664
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm
Payment Arrangements

Electric:  1-888-211-1313
Gas:  1-800-870-1664
Monday - Friday, 7:30am - 6:30pm
Saturday, 7:30am - 4:00pm

Claims
To report damage to a customer's property.

1-781-907-3930
Claims form

Note: Claims for our Newport and Middletown customers impacted by the gas outage incident in January only:
844-319-2523
nationalgrid@us.crawco.com
Claims Form

Specialized Commercial Group

 1-800-322-3223

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

 1-877-696-4743
Monday - Friday, 8:00am - 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

 1-800-DIG-SAFE (1-888-344-7233)

Credit/Debit Card Payments via Western Union
Fees Apply

 1-888-849-4310
Meter Reading Submissions Electric:  1-800-322-3223
Gas:  1-800-870-1664
Administrative Offices 1-401-272-5040
Tree trimming 1-800-322-3223