Reset your password here. You will be asked to provide your e-mail address/sign-in ID followed by a security question. When you answer correctly, you will be able to reset your password.
Reset your sign-in ID here. You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.
Our Customer Service Department is here to help. Please call us at 1-800-322-3223, Monday–Friday, 7:00am to 5:00pm.
In order to claim and manage your rewards points, you will need a web profile with your account linked to it.
Have an online web profile?:
If your account isn't already added, you'll need to add it to view your points.
Don't have an online web profile?:
Note: Your account must be eligible to qualify for the points and rewards program.
For additional information on your points and rewards program, you may also email EnergyReportsNY@efi.org or contact customer support at (866) 903-2811.
For gas leak and gas emergencies, call 1-800-640-1595 or 911 immediately.
For power outages, please report outages online or call 1-800-465-1212.
Emergency support is available 24 hours a day, every day.
If you would like to report a problem with a street light please call our Customer Service Contact Center at:
Monday - Friday, 7:00 am - 5:00 pm
If this pertains to a decorative street light, please review Decorative Street Lights to make sure the light is one we service.
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
If you manage multiple accounts registered under your web profile, you can unlink/remove an account by:
Note: Accounts enrolled in paperless billing or any automated payments must be de-enrolled from these programs before the account can be unlinked from the profile. You can de-enroll from your Account Settings page.