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1 Important Alert

Heat Advisory

Forecasters are calling for a run of high temperatures and humidity this weekend. We are prepared for increased energy demand and will be closely monitoring the weather and our system. We also want to ensure you are prepared as prolonged temperatures of 90°F or higher can lead to heat-related illnesses. Please stay hydrated and cool and regularly check on the elderly, young children and those with chronic illnesses in your life as they are at a higher risk.

Frequently Asked Questions

Reset your password here.  You will be asked to provide your e-mail address/sign-in ID followed by a security question.  When you answer correctly, you will be able to reset your password.

Reset your sign-in ID here.  You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.

Our Customer Service Department is here to help.  Please call us at 1-800-322-3223, Monday–Friday, 7:00am to 7:00pm.

Please visit the Services & Rebates page for a list of energy saving services and rebates available.  You may filter the list by selecting the criteria applicable to you on the left hand side.

You may also browse through the different energy saving programs that we offer.

In order to claim and manage your rewards points, you will need a web profile with your account linked to it.  

Have an online web profile?:  

  1. Sign in
  2. Click on  “Saving Tips & Rewards” 
  3. Click the “Get Started” button  

If your account isn't already added, you'll need to add it to view your points.

Don't have an online web profile?:  

  1. Create a web profile
  2. Add your service account
  3. Click on “Saving Tips & Rewards”
  4. Click the “Get Started” button

Note:  Your account must be eligible to qualify for the points and rewards program.

For additional information on your points and rewards program, you may also email EnergyReportsNY@efi.org or contact customer support at (866) 903-2811.

For gas leak and gas emergencies, call 1-800-640-1595 or 911 immediately.

For power outages, please report outages online or call 1-800-465-1212.

Emergency support is available 24 hours a day, every day.

If you would like to report a problem with a street light please call our Customer Service Contact Center at:

1-800-322-3223
Monday - Friday, 7:00 am - 7:00 pm

If this pertains to a decorative street light, please review Decorative Street Lights to make sure the light is one we service.

There are a number of variables that can cause your energy bill to fluctuate each month.  Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.

To view more about saving energy, visit our website for ways to save
We also recommend enrolling in a Budget Plan for a more balanced monthly bill.

If you manage multiple accounts registered under your web profile, you can unlink/remove an account by:

  1. Sign in to the “Manage my accounts” webpage, select “Unlink accounts” from the “Perform an action” dropdown.
  2. Select the accounts you want to remove and continue.

Note: Accounts enrolled in paperless billing or any automated payments must be de-enrolled from these programs before the account can be unlinked from the profile. You can de-enroll from your Account Settings page.