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How to Provide a Meter Reading

There are three ways to provide us with a meter reading during COVID to avoid estimated reads.

Please have your account number ready to reference.

One: Email a photo of your meter

On your scheduled meter reading dates, email a photo of your meter to LOFL@nationalgrid.com. Please include:

  • Your name
  • Address
  • National Grid account number

Two: Provide your meter reading over the phone

Call 1-800-322-3223 for electricity accounts or 1-800-870-1664 for gas accounts, and follow the prompts. At the "more choices" prompt, say "meter reading" and then choose your options by saying:

  • Provide a reading
  • Date for next reading

Three: Make an appointment to get a manual reading

Monday-Friday, 7:00am-7:00pm
Electric: 1-800-322-3223
Gas: 1-800-870-1664

Please have your account number ready to reference. Ask the customer service rep to set up an appointment to have your meter read. You may need to explain that you are currently receiving estimated readings.

Once your appointment is scheduled, you will receive a call 30 minutes before the technician arrives to complete the reading.

Learn more at How to Read Your Meter.