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1 Important Alert

Information

COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.

Flooded Equipment

Taking Action After a FloodFloodwaters can permanently damage gas and electrical equipment. Even if the equipment dries out, contaminants can affect electronics and moving parts. Corrosion is likely and is often hidden. This can lead to failures and can cause fires, even if the equipment appears intact and functions after drying out.

If your property has flooded, contact a plumbing or heating contractor to make sure your appliances are safe to operate. To ensure both your and our employees’ safety, National Grid will not enter your premises after a flood until all water is removed, all repairs are complete, and every gas appliance is in working condition. The sooner you have your appliances checked, the faster we can restore your service.

In general, these steps will be required to restore service:

  • An assessment of the condition of all gas equipment (both National Grid and customer-owned) at the property
  • Repair and/or replacement of our equipment or customer-owned appliances
  • At least one visit, and possibly additional visits, to the property by our meter services employees to test, inspect, and relight pilot lights