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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
On the rare occasions you lose power, check here for regular restoration updates and report outages online, text the word OUT to 64743, or call 1-800-465-1212.
1.Assess damage and protect the public
We must ensure that all downed wires are made safe and roads are accessible to restoration crews. At this point we patrol damaged circuits to assess infrastructure changes.
2.Repair transmission lines
Under our priority system, repair crews typically first address problems with transmission lines and substations that serve large numbers of customers, and restore critical customers such as hospitals and public safety facilities, water treatment facilities, etc.
While problems with transmission lines are being resolved, crews also begin to work on substations and primary lines that serve many customers.
4.Repair distribution lines
Lines and transformers within neighborhoods and the wires that connect them to homes and businesses come next – starting with areas that involve the most customers.
5.Repair neighborhood tap lines
Crews then target secondary lines that serve local neighborhoods.
6.Connect individual customers
For the most accurate estimate for your own restoration time, please sign into your account to check your estimated restoration time.
Please note the restoration estimates on our outage map reflects the time the last customer in your town is expected to be restored, so we recommend logging in instead for a more personalized estimate.
When a neighborhood power outage occurs, thousands of customers may be affected and restorations can be time consuming. Please keep in mind the steps we must follow when restoring power during largescale outages: