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Where can we help you today?

Stay Connected During Storms and Outages

Enroll in Outage Alerts by text, email, or even phone calls

We can send you personalized alerts when we detect an outage on your property, have restoration estimates and updates, or issue weather warnings in your neighborhood.

How to get started

Have your account number handy and when you're ready:

Text REG to 64743


Once Enrolled

Once you sign up to receive our text alerts, you can also text us to report outages or check on the progress of your restoration. Please note that only active electric accounts can enroll in outage alerts.

To start texting with us, use any of the following commands. 

  • Text REG to 64743 to sign up for text alerts.

  • Text OUT to 64743 to report an outage.

  • Text SUM to 64743 followed by your town, county, or state to get a summary of outages in your area. For example, if you live in Syracuse, text "SUM Syracuse" to 64743. *You do not need to be registered for text alerts to utilize this function.*

  • You can also text HELP to 64743 for the full list of commands.

Once enrolled, sign into your account to manage your outage alerts. Or call us to change your settings.