Skip to main content Skip to main navigation
Choose a Region

Welcome to our RI Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

More Time to Pay

COVID-19 Payment Agreement

Amid the continuing COVID-19 public health crisis, we recognize that you may still be undergoing hardship. We’ve been working to support customers throughout the pandemic, and we’re here - to listen and to help. 

Our new COVID-19 Payment Agreement allows you to spread your past due amount over manageable monthly installments – with no down payment and no financial reporting.

A COVID-19 Payment Agreement can help you:

  • Avoid the risk of disconnection
  • Pay your overdue balance over time, with no penalty
  • Take advantage of $0 down payment

In addition, RI residential customers are eligible for the following Covid-19 payment terms, with repayment options up to 36 months, depending on your account balance. To take advantage of these longer terms, please call our customer care center at

Electric Customers: 1-800-322-3223
Gas Customers: 1-800-870-1664


Extended Covid-19 Payment Terms:




Up to $999.99


18 months

$1000 to $2,499,99


24 months

$2,500 or greater


36 months


How it works
  • $0 down payment
  • Installments: 12 months
  • No signature or financial documentation required
  • Your payment installments may vary over the course of your payment agreement


Eligibility rules
  • The account must have active service in order to enter into an agreement
  • Your account cannot be “cash only”
  • You cannot be enrolled in Budget Plan
  • You cannot be enrolled in an existing payment agreement or collection arrangement*

* If you are currently enrolled in an existing program and do not meet these eligibility rules, please call us to discuss other options that may work for you.

Electric Customers: 1-800-322-3223
Gas Customers: 1-800-870-1664


Ready to get started?

Enroll Now