Skip to main content Skip to main navigation
Choose a Region
Our Company Contact Us
Pay Your Bill
You have reached the end of the nav drawer.

Select Your Region

Where can we help you today?

Rate Plan Proposal for Upstate New York

National Grid’s request for new electricity and gas rates has resulted in the April 25, 2025 filing of a joint proposal - reached with Department of Public Service Staff, IBEW Local 97 and other parties representing a broad perspective of interests - that outlines a three-year electricity and natural gas delivery rate plan for the company’s Upstate New York customers. The agreement minimizes bill impacts, enhances energy affordability programs, targets key reliability and resiliency investments, promotes economic growth and advances New York’s renewable energy and emissions reduction goals. The proposal replaces the company’s May 2024 rate request and is subject to further regulatory review.

Since filing its original rate proposal, National Grid has engaged in an open and transparent public process including responding to more than 1,600 information requests and participating in four public statement hearings. The joint proposal was developed in response to significant feedback from customers, communities, environmental advocates, and other key stakeholders.

The filing is focused on maintaining critical infrastructure, improving customer service, providing additional assistance to vulnerable customers, promoting economic growth, and preparing electricity and gas networks for the energy transition that will rely more heavily on clean energy sources.

  • Critical investments to ensure the reliability and safe operation of the company’s energy delivery system that serves 2.3 million Upstate New York residential and business customers, including capital investments of $1.4 billion in the electricity delivery system and $351 million in the natural gas system in the first year.
  • Enhanced system resiliency and reliability measures to manage and reduce the impact of frequent severe weather and enable continued strong storm response.
  • More than $290 million in bill discounts for vulnerable Upstate New Yorkers, including approximately $72 million in the first year.
  • An up to $3 million shareholder-funded health and safety weatherization program that will assist low-to-moderate and disadvantaged community households.
  • Additional energy affordability programs and services, including cold-weather protections, enhanced outreach and education efforts in disadvantaged communities, a dedicated liaison who will provide enhanced service to indigenous communities in the company’s service area, and more in-person customer assistance events.
  • Integrated energy planning to consider interactions among gas, electric and customer energy systems to achieve long-term climate goals in a safe and affordable way.
  • Infrastructure investments to support economic development, connect clean energy, and enhance security.
  • Targeted programs and dedicated teams to better serve residential, commercial and industrial customers.
  • Adding more than 480 jobs to support electric and gas operations, grid modernization and customer programs. These will include local employees who live and work in the communities we serve and support the regional economy.
  • Critical investments in core upstate NY electricity and gas networks to further improve safety and reliability, including our ability to prepare for and respond to increased frequency and intensity of storms.
  • Investments to increase the use of renewable generation in support of state energy goals.
  • Retirement of about 112 miles of leak-prone natural gas pipe in the next three years.
  • Continued deployment of economic development programs that help grow the economy. Since these programs were introduced in 2003, we have invested $168 million in economic development projects across upstate, helping to create or retain nearly 75,000 jobs and leverage more than $12 billion in other private and public investment.
  • Adding more than 480 jobs to support electric and gas operations, grid modernization and customer programs. These will include local employees who live and work in the communities we serve and support the regional economy.
  • This proposal will add three additional consumer advocates in Upstate New York to work one-on-one with customers.
  • Consumer Advocates respond to customer requests and agency referrals in a comprehensive manner designed to meet customers’ individualized needs.
  • The Company’s low-income bill discount program, referred to as the Energy Affordability Program, provides a monthly credit on enrolled customers’ bills.
  • The Budget Plan, deferred payment agreements, and specialized payment arrangements are available to qualifying customers.
  • National Grid partners with low-income service housing facilities, housing service agencies and veterans’ organizations to direct customers to available assistance.
  • In addition, we assist low- and moderate-income customers through Care and Share, Hope & Warmth Energy Fund, and Hearts Fighting Hunger Fund.