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Gas Emergencies

If you smell gas anywhere, including in your home, go outside and report it immediately to 911 or our emergency center. Do not assume that someone else has called it in. Help us keep your community safe!

We consider all of the below a gas emergency:

  • You smell an odor similar to sulfur or rotten eggs.
  • There is abnormal pressure (high/low flame) or no gas in all your gas appliances.
  • Gas to an appliance or heating unit stays on and cannot be shut off.
  • There is a continuous flow of water leaking from your gas heating unit or water heater.
  • Gas pipes are making unusual noises like roaring, hissing, or whistling.
  • You notice dead vegetation that does not have a cause to be there.
  • You see a white cloud, mist, fog, or bubbles in standing water.

Smell Gas, Act Fast! 

As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises and wait for our technician to arrive. Keep this in mind if you suspect a leak:

  • Leave the premise immediately.
  • Leave windows and doors as they are.
  • Do not touch any electrical or light switches, doorbells, phones or anything that could cause a 
    spark such as any appliances or thermostats.
  • Do not turn any electrical equipment on or off.
  • Do not pull plugs from outlets.
  • Extinguish any open flames such as lit candles.
  • If you have a gas range or oven make sure the controls are turned off.
  • Do not smoke or light matches.