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1 Important Alert(s)


The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

Get valuable business assistance during the pandemic

Small Business Webinar

Now Available! Presentation materials and audio recording of our small business webinar “Preparing for the New York Small Business Recovery”

> Play Webinar
> Download Presentation Materials

Topics covered included:

  • State and federal small business programs assistance programs open NOW and how to apply for them
  • Enhanced protections for qualifying small businesses under the Parker-Richardson Act
  • Economic development grants and utility rate offerings available for small business
  • New small business energy efficiency programs

Share your feedback! Take our 4-question survey 

We want your feedback about this and future Small Business Webinars. We invite you tell us what you liked, what you didn’t like and what you’d like to see in the future. We’re also always on the lookout for great small business success stories!

Take our 1-minute, 4-question survey

Here you will find information on bill payment options, plus state and local resources where you can learn about additional support.

Get back on track with $0 down and 0% interest for eligible customers

National Grid has a range of bill payment programs available to help your business recover from the pandemic. Learn more or call us at 1-800-443-1837.

Special Protection Notice

Your small business may qualify for protection against disconnection.  To qualify, small businesses can fill out this form and attest that your small business has had a change in financial circumstances due to the pandemic.

Answers to frequent questions

Are there any billing changes to accommodate businesses hard hit by COVID-19?
Yes. During the state of emergency utilities are prohibited from terminating service for nonpayment for residential and qualifying small businesses. Small business customers need to contact the Company to attest that they are eligible for protection. Once the state of emergency expires, residential and small business customers can fill out this form and attest that you have had a change in financial circumstances due to the pandemic.

Has National Grid resumed collection activities for businesses?
Yes. Disconnection notices for nonpayment resumed on September 2, 2020.

There is no retroactive interest or fees for non-payment during the pandemic, right?
Yes. Retroactive interest, nonpayment fees, and late payment charges will remain on hold until further notice.

Can I cancel my enrollment in the DirectPay or Recurring Payments program?
Yes. Just call customer service at 1-800-443-1837.

Is National Grid doing anything else to help during the pandemic?
Yes. We have committed $500,000 to support these local aid organizations in Rhode Island, Massachusetts and New York:

  • United Way Rhode Island Crisis Fund
  • Rhode Island Good Neighbor Energy Fund
  • Boston Resiliency Fund
  • United Way of Central Massachusetts “We Care Fund”
  • Island Harvest, Long Island
  • United Way and other organizations in New York where we operate
Access state and local support for your business

We have assembled a list of organizations that are providing help to small- and medium-sized businesses. Opportunities are updated frequently, so check back regularly.

National Resources

Small Business Guidance and Loan Resources
Small businesses are encouraged to join health and government officials who are working to maintain the safety, security, and health of employees, customers and themselves.

Community Navigator Pilot Program
The Community Navigator Pilot Program will help small businesses in underserved communities with competitive grant awards from $1 million to $5 million for a two-year period. Applicants have until July 12, 2021 to submit their applications at

Federal Small Businesses Disaster Loan Assistance Program
Economic Injury Disaster Loans from the U.S. Small Business Administration are now available for small businesses and nonprofits that have been impacted by COVID-19.

Families First Coronavirus Response Act
Treasury, IRS and Labor departments have implemented COVID-19 related paid leave for workers. Tax credits will enable small and midsize businesses to quickly recover the cost of providing this leave. 

Federal Legislative Relief Efforts
Visit the U.S. Department of the Treasury - CARES Act for more information on the Coronavirus Aid, Relief and Economic Security Act.

Small Business Administration
This is a Summary of Coronavirus Relief Options available to small business impacted by COVID-19.

Paycheck Protection Program
This federal program provides direct incentives for small businesses to keep their workers on the payroll.

Economic Injury Disaster Loans and Loan Advance
This is economic relief for businesses that are currently experiencing a temporary loss of revenue. 
Note: Accepting new applications on a limited basis only for agricultural businesses.

SBA Express Bridge Loans
These loans enable small businesses who have a relationship with an SBA Express Lender to quickly access up to $25,000.

SBA Debt Relief
This is financial reprieve for small businesses during the pandemic.

Hello Alice COVID-19 Business for All Emergency
This is an immediate grant up to $10,000 if your business has been affected by the pandemic.

The Red Backpack Fund - SPANX
This provides 1,000 U.S. female business owners with $5,000 in immediate funding.

These are loans for businesses impacted by COVID-19.

James Beard Relief Fund
This fund gathers support from corporate, foundation, and individual donors to provide micro-grants to support independent food and beverage businesses.
Note: Applications are currently paused.

Local Resources

U.S. Chamber of Commerce: Responding to Coronavirus

New York State Energy Research & Development Authority

NYSERDA - Resources Available for Clean Energy Industry(pdf)

The Business Council of New York State: COVID-19: COVID-19: Managing the Coronavirus

OSHA Guidance on preparing workplaces for COVID-19(pdf)

Centers for Disease Control and Prevention
CDC - Guidance
CDC - Businesses & Employers

NY State Guidance
COVID-19 resources and guidance for businesses in NY

General Lending Programs and Financial Resources for Businesses
Lending programs and financial resources for businesses

Keeping you and our employees healthy

We are following strict procedures to help keep you and our employees safe from COVID-19, and we appreciate your cooperation in helping minimize the spread of the disease.

Answers to frequent questions

Do all employees follow CDC recommendations?
Yes. Our employees are required to strictly follow CDC recommendations intended to protect themselves and our customers from COVID-19.

If service providers need to enter our premises, do you have special procedures?
Yes. When visiting your home or business, our field employees will:

  • Decline to shake hands
  • Wear disposable gloves to prevent contact with possible contaminated surfaces.
  • Ask every person to remain at least 6 feet away at all times.
  • Ask that anyone on your premises who is or may be ill to remain in a separate room.

Are your field workers taking any other special COVID-19 precautions?
Yes. We have implemented measures that include:

  • Washing hands and using sanitizer
  • Avoiding touching mouth, nose and eyes
  • Keeping a safe distance from anyone self-quarantined or sick
  • Staying home if they are sick

Do you have special rules in place to help protect other employees?
Yes. These practices support the health of all our employees:

  • Limit meetings with external visitors
  • Restrict travel except for critical activities
  • Stop all international business-related travel
  • Increase the level of cleaning and disinfecting at all our facilities

Are there any special precautions I should take?
Yes. If you are quarantined or sick when you call for service, please tell us in advance. We have special procedures so we can continue providing essential services even though you may be ill.

Hurricane Safety and COVID-19

It is particularly important to plan during the COVID-19 pandemic for hurricane season, June 1 — November 30. Have plenty of masks available and ensure you’re prepared with an evacuation plan that includes ways to maintain physical distancing to protect yourself and others.

These helpful links provide detailed information and special COVID-19 pandemic instructions for keeping yourself safe during a hurricane:

We’re providing as much service as we can during COVID-19

Our first priority is providing safe and reliable energy. If you need service, our crews and contractors maintain social distancing and wear protective equipment.

Answers to frequent questions

Is National Grid ready for the impact of the illness and the shortage of materials it can cause to operations?
Yes. We have comprehensive emergency response plans to keep the gas flowing.

Will National Grid crews be working in the field during the pandemic?
Yes. It is absolutely critical that we maintain the reliability of our energy infrastructure. We will follow strict health and safety guidelines as we continue projects that are essential to maintaining safe, reliable energy for the region.

Are some services not affected by the pandemic?
Yes. Services that remain unaffected include:

  • Emergency response for outages, downed power lines and gas leaks. If you smell gas, please leave the area immediately and call us from a safe location.
  • Regular electricity and gas service will continue, and we do not anticipate any service disruption.
  • Customer-requested service such as turning on or off gas and electricity when you move and installing or relocating gas and electricity services and meters.
  • Regular billing and payments will continue, and we encourage you to manage your National Grid accounts online.
  • Payment assistance is available for customers who are struggling to pay their National Grid bill. Contact us immediately if you need assistance.

Are some services you provide on hold?
Yes. Non-emergency work that requires us to enter your home or business such as service transfers, upgrades, and meter reads, and exchanges will only be performed with your permission or request.

Is National Grid prepared for events like these?
Yes. We plan for events such as storms and other natural disasters; cyber and physical attacks; and “high absenteeism” events like a health emergency or pandemic.

Save money on your cost of energy during the pandemic

National Grid has a number of energy efficiency solutions that can help your business save on energy costs. Learn more

Tips for savings energy at your business
  • Consider adjusting start-up and power-down times for your systems to reduce energy usage during off-peak times.
  • Remove unnecessary overhead lighting in over-lit areas.
  • Perform regular HVAC maintenance. Change filters monthly to improve air quality and reduce energy use.
  • Ask your facilities manager to repair leaks in steam traps and compressed air systems.

Answers to frequent questions

Have on-site and vendor related energy efficiency activities resumed?
Yes. We are pleased to announce that all vendor-related energy efficiency activities in New York State resumed on June 8, 2020, in accordance with state guidelines (Moving New York Forward: Industry Guidance and Reopening). We will continue to offer virtual audits and inspections where appropriate. Please contact your contracted vendor to have them reschedule your work with us. We apologize for the inconvenience and appreciate your patience.

Are energy efficiency rebates and financing applications being processed? What happens if I’ve recently submitted a rebate through the energy efficiency program?
Yes. All rebates will be processed on their normal schedule. Learn more about energy efficiency services and rebate offerings here.

Protect yourself from scams

Scams are on the rise. Beware of unsolicited callers claiming to be National Grid who attempt to collect past due balances, offer extraordinary savings on your bill, or threaten to disconnect your service.

Company Communications

Check here for our bill inserts, customer email and latest news.

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