Outages FAQs | National Grid
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Outage Central

As frigid temperatures, ice and snow begin to thaw, rivers, creeks and streams are rising to flood levels in some parts of our area. National Grid crews, as always, are ready to respond to any damage that may result from flooding, and we urge customers to be extremely cautious when dealing with any electricity or gas service that may be at risk. Make sure to stay out of flooded basements or standing water. Energized wiring, outlets and natural gas service below the water line may pose a hazard. If you smell natural gas, contact National Grid as soon as possible at 1-800-892-2345. For ways to stay informed during the storm, visit our Stay Connected page.

When your power goes out without warning, it can be inconvenient and even a little unsettling. We have found that the more you know, the better prepared you’ll be for those rare times when an outage occurs. Here are some questions our customers often ask us.