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1 Important Alert


COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page:

Life Sustaining Equipment

If you rely on electrically operated medical devices or have other special medical needs, it is especially important to be prepared for a power outage. Please inform if any of the following applies to you or members of your household:

  • You rely on electrically operated life-sustaining medical devices and you may be in immediate danger if your electric service is interrupted
  • You are over the age of 62
  • You are a person with disabilities or are blind

Please fill out our Special Needs form and return it to:

National Grid
Life Support Unit 300 Erie Boulevard West
Syracuse, NY 13202

Use our Personal Emergency Action Planner to help prepare for a power outage emergency. Although we inform customers about planned power outages and regularly review equipment requirements, restoration does take time. Always call 911 in the case of an emergency.