Safety During a Storm | National Grid
Welcome! You've landed on a Upstate NY  page, but we're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.   | Note: If you've told us more than once, your browser may be blocking cookies.   [?]
National Grid
Upstate NY Change Location

Outage Central

As frigid temperatures, ice and snow begin to thaw, rivers, creeks and streams are rising to flood levels in some parts of our area. National Grid crews, as always, are ready to respond to any damage that may result from flooding, and we urge customers to be extremely cautious when dealing with any electricity or gas service that may be at risk. Make sure to stay out of flooded basements or standing water. Energized wiring, outlets and natural gas service below the water line may pose a hazard. If you smell natural gas, contact National Grid as soon as possible at 1-800-892-2345. For ways to stay informed during the storm, visit our Stay Connected page.

Keep checking our site and your local media for important updates during a storm. The tips below will help you keep your loved ones safe during extreme weather conditions.

  • If an outage occurs, disconnect sensitive appliances, such as computers, televisions, and microwaves, to avoid potential power surge damage when electricity is restored.
  • Leave a light switch on that will let you know when the power is back on.
  • Keep refrigerator and freezer doors shut—food will stay fresh six to nine hours in a refrigerator without spoiling. Frozen foods will keep about 24 hours.
  • Use generators safely—for detailed information, see our Generators information.
  • Consider checking on others who may benefit from your assistance.
  • If your home has flooded, check with an electrician before turning on anything.
  • Keep warm! But burn only wood or newspapers in your fireplace or woodstove.
  • If you anticipate an extended outage, consider moving yourself and your family—especially those with special needs—to an alternative location.
  • Consider all downed wires to be energized and dangerous, including telephone, fiber optic, and cable TV wires. They may be in contact with energized electric wires that are not within your view. To report downed electric wires, please call us:1-800-867-5222.
  • If you must use a portable space heater, check to make sure it has an Underwriters Laboratories safety label and an automatic shutoff device that turns the heater off if it tips over or becomes too hot. Periodically check nearby objects to see if they feel hot.

Report an Outage

Call us at 1-800-867-5222 if you experience an outage.

Rely on Life Sustaining Equipment?

If you depend on electric-powered life-sustaining equipment, such as a respirator, make sure that you Notify Us. If you have a medical emergency, always dial 911.