Electric and Gas Bill Relief Program
Qualifying customers with unpaid balances may have them forgiven through a bill credit.
Recognizing that the COVID-19 pandemic has caused financial hardship for many income-eligible families and individuals, we are implementing the New York State approved Electric and Gas Bill Relief Program.
Residential customers who receive qualifying government assistance will have their unpaid service balances (through May 1, 2022) forgiven through a bill credit. To qualify, you must:
- Have received benefits under New York State’s Emergency Rental Assistance Program (ERAP) or Regular Arrears Supplement (RAS) program in the prior heating season.
- Be enrolled in our Energy Affordability Program (EAP) by December 31, 2022.
- You may already be enrolled in our Energy Affordability Program if you receive benefits from a qualifying government assistance program. To check, view your National Grid bill.
- If you’re not enrolled but participate in a qualifying government assistance program, visit the Energy Affordability Program for information on how to enroll.
If you see the below highlighted line item on your bill, you are already enrolled in the EAP program.
- Your service will not be disconnected for non-payment while your bill credit is being processed.
- If your application is pending for the NYS Emergency Rental Assistance Program, your account will not be credited until assistance from that program has been processed and received by us.
- If you are enrolled in our monthly Energy Affordability program, your forgiveness bill credit will be processed automatically. You do not need to take any action.
- You will be responsible for current and future charges for service after May 1, 2022.
We understand that recent high energy prices, in addition to the lasting impacts of the pandemic, may be causing even greater concern. We can help. Please visit Help Making Payments for a complete list of programs and services.