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Where can we help you today?

Speak with a Consumer Advocate

Our Consumer Advocates assist and provide protections to National Grid’s most vulnerable customers. They specialize in assisting those struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.

Call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local Consumer Advocate.

Consumer Advocate Areas Served
Anne Otsego, Rensselaer, Schenectady, Schoharie
Barb Albany, Columbia
Kimberly Jefferson, Lewis, St. Lawrence
Mark Allegany, Erie, Genesee, Monroe, Niagara, Ontario, Orleans
Martani Herkimer, Oneida, Oswego
Mary Beth Cayuga, Onondaga
Miguel Cattaraugus, Chautauqua, City of Buffalo, City of Lackawanna, Livingston, Wyoming
Victoria Chenango, Cortland, Madison, Onondaga
Kari Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, Washington