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Where can we help you today?

Speak with a Consumer Advocate

Our Consumer Advocates assist and provide protections to National Grid’s most vulnerable customers. They specialize in assisting those struggling with their home energy bills by aligning them with available programs and services offered by National Grid and local agency partners.

Call 1-800-642-4272 or email to connect with your local Consumer Advocate.

Consumer Advocate Areas Served
Anne Otsego, Schenectady, Schoharie, Rensselaer
Barb Albany, Columbia
Kimberly Jefferson, Lewis, St. Lawrence
Mark Niagara, Erie, Orleans, Monroe, Genesee
Martani Oneida, Oswego, Herkimer
Mary Beth Onondaga, Cayuga
Miguel Chautauqua, Cattaraugus, Wyoming, Livingston, city of Buffalo, city of Lackawanna
Victoria Onondaga, Madison, Cortland, Chenango
Kari Clinton, Essex, Franklin, Fulton, Montgomery, Saratoga, Warren, Washington, Hamilton