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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
Earn a $30 instant incentive, and a $20 annual incentive* for every thermostat connected to a central air conditioner.
*Beginning in the second year of participating in the program, and each subsequent year you are enrolled.
Sign up for ConnectedSolutions
On hot summer days, when the grid is stressed, it is important to conserve energy. Reducing energy at these times reduces energy costs and decreases pollution.
National Grid has made it easy for you to conserve energy at these peak times. After you enroll your qualified thermostat, National Grid will automatically send a signal to your thermostat to precool your home or small business before the peak event and increase your thermostat setting during the peak event.
Here is some information on when peak events may occur:
There are typically 10 – 15 peak events every summer.
You can opt out of a peak event anytime by changing your thermostat setting.
You can opt out of most or even all peak events; however we may unenroll you from the program for the following year if the program is not a good fit for you.
To be eligible, you must be a National Grid New York residential or small business electric customer and have central air conditioning in your home or business.
The thermostats supported by this program are:
A central air conditioner is an air conditioner that cools an entire (or at least the majority) of a home or small business.
For Homeowners, a supported Wi-Fi Thermostat can be purchased at:
For Small Businesses please call 1-800-332-3333 for information.
Unfortunately, you are not eligible* for ConnectedSolutions if you don't have a central air conditioner. Explore our website for other ways you can save energy.
*To be eligible, you must be a National Grid New York small business or residential electric customer and have central air conditioner.
To improve your experience, we are currently upgrading our system. If you would like to unenroll, please email DR@NationalGrid.com with your name, address, and thermostat type (Nest, Honeywell , or ecobee) and we will help you to unenroll.