Meter Maintenance | National Grid
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National Grid
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Outage Central

As frigid temperatures, ice and snow begin to thaw, rivers, creeks and streams are rising to flood levels in some parts of our area. National Grid crews, as always, are ready to respond to any damage that may result from flooding, and we urge customers to be extremely cautious when dealing with any electricity or gas service that may be at risk. Make sure to stay out of flooded basements or standing water. Energized wiring, outlets and natural gas service below the water line may pose a hazard. If you smell natural gas, contact National Grid as soon as possible at 1-800-892-2345. For more ways to keep informed during the storm, visit our Stay Connected page.

Although we’ve automated the meter-reading process for most of our customers, it’s still important to keep your meters unobstructed.

If your meter is outside:

  • Be sure to keep your meter’s valve and vent clear of dirt, debris, ice, and snow.
  • Do not shovel snow up against the meter or vent pipe.
  • Remove icicles from overhead eaves and gutters to ensure that dripping water does not splash and freeze on the meter or vent pipe.
  • Be cautious with the placement of landscaping and outdoor structures. During an emergency, having access to your meter can help significantly.
  • Be sure your meter is not touching the wall of the building and has at least six inches of clearance below.

If your meter is inside:

  • Keep obstructions away from the meter; during an emergency, having easy access to your meter can help significantly.
  • Do not hang anything on your gas pipes.

Suspect a leak?

If you smell natural gas or see a white cloud, mist, fog, or bubbles in standing water, or notice any other signs of a gas leak, immediately report the situation to 1-800-892-2345 or 911.