After a Storm | National Grid
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National Grid
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Outage Central

As frigid temperatures, ice and snow begin to thaw, rivers, creeks and streams are rising to flood levels in some parts of our area. National Grid crews, as always, are ready to respond to any damage that may result from flooding, and we urge customers to be extremely cautious when dealing with any electricity or gas service that may be at risk. Make sure to stay out of flooded basements or standing water. Energized wiring, outlets and natural gas service below the water line may pose a hazard. If you smell natural gas, contact National Grid as soon as possible at 1-800-892-2345. For more ways to keep informed during the storm, visit our Stay Connected page.

Once safe conditions are established, our crews begin restorations. Please keep in mind that it may take a while for your power to return. Our crews target critical sites such as hospitals and public safety facilities first, before they can work on local neighborhood lines.

Be prepared for additional outages; damage can be caused by equipment failure or trees weakened by the storm even after your power has been restored. Check Outage Central for more information if you’ve lost power.

While we work to restore your service, here is what you should keep in mind following a storm:



  • Last to get power? If your neighbors get their power back, but you don’t, call us at 1-800-867-5222.
  • Smell gas? After a disaster, check for the odor of gas before entering any area. If gas is detected, leave immediately and call National Grid from another location.
  • Don’t rush to plug in! Once power is restored, reconnect your appliances one at a time to avoid overloading your circuits.
  • If in doubt, throw it out. After a prolonged outage, check food in your refrigerator or freezer carefully for freshness.
  • Refill your pipes. If you drained your plumbing system, refill your pipes only after heat is restored to your home or building. Check your entire system carefully for leaks.


  • Remove tree limbs and debris. Check with your municipality on how to handle damaged trees and other debris. Although we remove broken utility poles, cleaning tree debris—including limbs cut by National Grid—is the property owner’s responsibility. This policy allows our crews to focus on our top priority: restoring power in your neighborhood as quickly and safely as possible.
  • Know your responsibilities. While we repair electrical lines and meters, you are responsible for your weatherhead and insulator, service entrance, meter box, and main service panel. View our What’s Yours, What’s Ours brochure for more information.


  • Clear your vents. Check around vents and gas appliances for snow buildup to prevent malfunctions or carbon monoxide poisoning.
  • Hire a contractor. Seek professional repairs if your home has experienced flooding, and any appliances were submerged, or your gas connections are defective. When choosing a contractor, always get at least three quotesin writing, ask for references, consider workmanship as well as cost, and check with your local Better Business Bureau when possible for any complaints on record against the contractors.