Life can be hard, but finding assistance shouldn’t be.

Bill Assistance Webinars

Watch a recording of our recent Summer Bill Assistance Webinar, hosted by our Consumer Advocates, for an overview of our bill management solutions and financial assistance options.

View Bill Assistance Webinar Here

Customer Assistance Events

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

• Discount Rates
• Payment Plans
• Budget Plan
• Arrears Management Program (AMP)
  
  

If you receive SNAP, MassHealth, Supplemental Security Income (SSI), or WIC please make sure to bring your benefit card or letter to enroll in our discount rate for your gas and electric accounts (if you aren’t already enrolled). You may qualify for our forgiveness program.

Along with the advocates, you may be able to talk with representatives from the following services:

• Local Community Action Program (CAP) Agency for LIHEAP/Fuel Assistance services
• Local CAP Agency for Low-Income Energy Efficiency Services
• CleaResult for moderate/market rate income Mass Save
  
  

Other assistance agencies in attendance to share helpful information with you may include the local Residential Assistance to Families in Transition (RAFT) agency, Good Neighbor Energy Fund, local Supplemental Nutrition Assistance Program (SNAP) agency, and local Women, Infants & Children (WIC) Program.

All events are free and open to the public. If you're unable to attend, please email NE Consumer Advocates to connect with your local advocate.

Upcoming Events:

• Tuesday, September 8 – 3:30 pm - 5:30 pm, McDevitt Middle School, 75 Church St, Waltham, MA 02452
• Wednesday, September 9 – 10:00 am - 2:00 pm, Winthrop Senior Center, 35 Harvard St, Winthrop, MA 02152
• Wednesday, September 9 – 10:00 am - 2:00 pm, Turner Free Library, 2 N Main Street, Randolph, MA 02368
• Wednesday, September 9 – 10:00 am - 2:00 pm, Lawrence Senior Center, 155 Haverhill St, Lawrence, MA 01840
• Thursday, September 10 – 10:00 am - 2:00 pm, Community Action Committee of Cape Cod & the Islands 372 North Street, Hyannis, MA 02601
• Thursday, September 10 – 3:00 pm - 7:00 pm, Everett City Hall, Room 37, 484 Broadway, Everett, MA 02149
• Friday, September 11 – 1:00 pm - 3:00 pm, Yarmouth Senior Center, Front Ballroom, 528 Forest Road, Yarmouth, MA 02673
• Thursday, September 14 – 11:00 am - 1:00 pm, Worcester Community Action Council, 18 Chestnut St Suite 500, Worcester, MA 01608
• Monday, September 14 – 4:30 pm - 7:00 pm, Butler Middle School, Gymnasium, 1140 Gorham St, Lowell, MA 01852
• Monday, September 14 – 5:00 pm - 8:00 pm, Spencer Town Hall, Room- Great Hall, 157 Main St, Spencer, MA 01562
• Tuesday, September 15 – 10:00 am - 2:00 pm, Citizens for Citizens, 264 Griffin St, Fall River, MA 02724
• Tuesday, September 15 – 10:00 am - 1:00 pm, Saugus Council on Aging, 466 Central St, Saugus, MA 01906
• Tuesday, September 15 – 10:00 am - 1:00 pm, Dennis Center for Active Living,1045 Route 134, South Dennis, MA 02660
• Wednesday, September 16 – 10:00 am - 2:00 pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703
• Thursday, September 17 – 10:00 am - 1:00 pm, Haverhill Citizen Center, 10 Welcome St, Haverhill, MA 01830
• Tuesday, September 22 – 10:00 am - 1:00 pm, Weymouth Elder Services, 182 Green Street, Weymouth, MA  02191
• Tuesday, September 22 – 10:00 am-2:00 pm, Lynn Housing Authority & Neighborhood Development (LHAND), 39 Curwin Terrace, Lynn, MA 01905 
• Wednesday, September 23 – 10:00 am-1:00 pm, MOC, INC., 165B Mill Street, Leominster, MA 01453 
• Wednesday, September 23 – 10:00 am - 1:00 pm, Bourne Council on Aging, 239 Main Street, Bourne, MA 02532
• Thursday, September 24 – 10:00am-2:00pm, Cape Verdean Association of Brockton, 575 N Montello St, Brockton, MA 02301
• Friday, September 25 – 9:00 am-12:00 pm, Southbridge Family Resource Center, 5 Optical Dr, Southbridge, MA 01550 
• Monday, September 28 – 10:00am-2:00pm, Wheat Community Connections, 272 High Street, Clinton, MA 01510 
• Tuesday, September 29 – 2:00 pm - 5:00 pm, Sturbridge Senior Center, 480 Main St, Sturbridge, MA 01518
• Thursday, October 1 – 9:30 am - 12:30 pm, Grafton Council on Aging, 30 Providence Rd, Grafton, MA 01519
• Thursday, October 1 – 10:00 am - 1:00 pm, Malden Public Library, 36 Salem St, Malden, MA 02148
• Monday, October 5 – 11:00 am - 1:00 pm, Worcester Community Action Council, 18 Chestnut St Suite 500, Worcester, MA 01608
• Tuesday, October 6 – 10:00am-1:30pm, Action Inc., 180 Main St, Gloucester, MA 01930 
• Wednesday, October 7 – 9:00 am - 11:00 am, Mayor Jean A. Levesque Community Life Center, 401 Bridge St, Salem, MA  01970
• Wednesday, October 7 – 10:00am-2:00pm, SMOC Marlborough Human Services, 255 W Main St, Marlborough, MA 01752 
• Thursday, October 8 – 10:00am-2:00pm, Foxborough Community Center, 76 Main St, Foxborough, MA 02035 
• Thursday, October 8 – 10:00am- 1:30pm, Harbor Area Family Resource Center, 90 Everett Ave, 4th Fl. Chelsea, MA 02150 
• Thursday, October 8 – 1:00 pm - 4:00 pm, Medford Senior Center, 101 Riverside Ave, Medford, MA 02155
• Thursday, October 8 – 4:00 pm - 7:00 pm, Woburn Community Resource Center, 400 West Cummings Park Suite 6350 Woburn, MA 01801
• Tuesday, October 13 – 10:00 am - 1:00 pm, Robert J Nyman Rockland Senior Center, 317 Plain St, Rockland, MA 02370
• Tuesday, October 13 – 3:30 pm - 5:30 pm, McDevitt Middle School, 75 Church St, Waltham, MA 02452
• Wednesday, October 14 – 10:00am-2:00pm, Lawrence Senior Center, 155 Haverhill St, Lawrence, MA 01840 
• Wednesday, October 21 – 10:00 am-2:00 pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703 
• Thursday, October 22 – 10:00am-2:00pm, Cape Verdean Association of Brockton, 575 N Montello St, Brockton, MA 02301 
• Thursday, October 22 – 10:00am-1:00pm, Haverhill Citizen Center, 10 Welcome St, Haverhill, MA 01830 
• Friday, October 23 – 9:00 am-12:00 pm, Southbridge Family Resource Center, 5 Optical Dr, Southbridge, MA 01550
• Monday, October 26 – 10:00 am - 1:00 pm, Beverly Bootstraps Community Services, 35 Park St, Beverly, MA 01915
• Monday, October 26 – 10:00am-2:00pm, Wheat Community Connections, 272 High Street, Clinton, MA 01510 
• Tuesday, October 27 – 10:00 am-2:00 pm, Lynn Housing Authority & Neighborhood Development (LHAND), 39 Curwin Terrace, Lynn, MA 01905 
• Wednesday, October 28 – 10:00 am-1:00 pm, MOC, INC., 165B Mill Street, Leominster, MA 01453 
• Thursday, November 5 – 10:00 am - 1:00 pm, Malden Public Library, 36 Salem St, Malden, MA 02148
• Monday, November 9 – 11:00 am - 1:00 pm, Worcester Community Action Council, 18 Chestnut St Suite 500, Worcester, MA 01608
• Tuesday, November 10 – 3:30 pm - 5:30 pm, McDevitt Middle School, 75 Church St, Waltham, MA 02452 
• Wednesday, November 18 – 10:00 am - 2:00 pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703
• Tuesday, November 24 – 10:00 am-2:00 pm, Lynn Housing Authority & Neighborhood Development (LHAND), 39 Curwin Terrace, Lynn, MA 01905
• Wednesday, December 2 – 9:00 am - 11:00 am, Mayor Jean A. Levesque Community Life Center, 401 Bridge St, Salem, MA  01970 
• Thursday, December 3 – 9:30am-12:30pm, Grafton Council on Aging, 30 Providence Rd, Grafton, MA 01519
• Monday, December 7 – 11:00 am - 1:00 pm, Worcester Community Action Council, 18 Chestnut St Suite 500, Worcester, MA 01608
• Tuesday, December 8 – 3:30 pm - 5:30 pm, McDevitt Middle School, 75 Church St, Waltham, MA 02452
• Wednesday, December 16 – 10:00 am - 2:00 pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703