Life can be hard, but finding assistance shouldn’t be.
NEW! Customer Assistance Webinar – Learn about available assistance programs and ways to save on your energy bill with this free webinar. Our Customer Advocates will review options to help you manage your bill, save energy, and access assistance if needed.
Topics covered include discount rates, payment and billing plans, billing options, energy efficiency, and fuel assistance grants.
Customer Assistance Events - National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day. View our standing monthly events at community partner locations.
Events will be held on:
- Tuesday, July 8 - 3:30 pm-6:30 pm, Woburn Community Resource Center, 400 West Cummings Park, Woburn, MA 01801
- Wednesday, July 9 - 11:00 am-2:00 pm, Shaw's Center, 1 Feinberg Way, Brockton, MA 02301
- Thursday, July 10 - 11:00 am-2:00 pm, Barre Senior Center, 557 S. Barre Rd., Barre, MA 01005
- Monday, July 14 - 2:00 pm-6:00 pm, Cambridge Senior Center, 806 Massachusetts Ave. Cambridge, MA 02139
- Tuesday, July 29 - 12:00 pm-3:00 pm, Weston Public Library, 87 School St., Weston, MA 02493
- Thursday, August 7 - 9:00 am-12:00 pm, Pembroke Senior Services, 128 Center St., Room 102A, Pembroke, MA 02359
- Thursday, August 7 - 9:30 am-12:30 pm, Grafton Council on Aging, 30 Providence Rd., Grafton, MA 01519
- Wednesday, August 20 - 10:00 am-1:00 pm, Saugus Senior Center, 466 Central St., Saugus, MA 01906
- Thursday, October 2 - 9:30 am-12:30 pm, Grafton Council on Aging, 30 Providence Rd., Grafton, MA 01519
- Wednesday, October 15 - 10:00 am-1:00 pm, Saugus Senior Center, 466 Central St., Saugus, MA 01906
- Friday, November 7 - 9:00 am-12:00 pm, Pembroke Senior Services, 128 Center St., Room 102A, Pembroke, MA 02359
- Thursday, December 4 - 9:30 am-12:30 pm, Grafton Council on Aging, 30 Providence Rd., Grafton, MA 01519
*partner agencies in attendance
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Discount rate
- Payment Plans
- Budget Plan
- Arrears Management Program (AMP)
If you receive SNAP, MassHealth, SSI, or WIC please make sure to bring your benefit card or letter to enroll in our discount rate for your gas and electric accounts (if you aren’t already enrolled). You may qualify for our forgiveness program.
Along with the advocates, you may be able to talk with representatives from the following services:
- Local Community Action Program (CAP) Agency for LIHEAP/Fuel Assistance services
- Local CAP Agency for Low-Income Energy Efficiency Services
- CleaResult for moderate/market rate income Mass Save
Other assistance agencies in attendance to share helpful information with you may include the local Residential Assistance to Families in Transition (RAFT) agency, Good Neighbor Energy Fund, local Supplemental Nutrition Assistance Program (SNAP) agency, and local Women, Infants & Children (WIC) Program.