Life can be hard, but finding assistance shouldn’t be.
Bill Assistance Webinars
Watch a recording of our recent Summer Bill Assistance Webinar, hosted by our Consumer Advocates, for an overview of our bill management solutions and financial assistance options.
View Bill Assistance Webinar Here
Customer Assistance Events
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Discount Rates
- Payment Plans
- Budget Plan
- Arrears Management Program (AMP)
If you receive SNAP, MassHealth, Supplemental Security Income (SSI), or WIC please make sure to bring your benefit card or letter to enroll in our discount rate for your gas and electric accounts (if you aren’t already enrolled). You may qualify for our forgiveness program.
Along with the advocates, you may be able to talk with representatives from the following services:
- Local Community Action Program (CAP) Agency for LIHEAP/Fuel Assistance services
- Local CAP Agency for Low-Income Energy Efficiency Services
- CleaResult for moderate/market rate income Mass Save
Other assistance agencies in attendance to share helpful information with you may include the local Residential Assistance to Families in Transition (RAFT) agency, Good Neighbor Energy Fund, local Supplemental Nutrition Assistance Program (SNAP) agency, and local Women, Infants & Children (WIC) Program.
All events are free and open to the public. If you're unable to attend, please email NE Consumer Advocates to connect with your local advocate.
Upcoming Events:
- Wednesday, August 12 – 10:00 am - 1:30 pm, Chelmsford Senior Center, 75 Groton Rd, Chelmsford, MA 01863
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Wednesday, August 12 – 10:00 am - 2:00 pm, Lawrence Senior Center, 155 Haverhill St, Lawrence, MA 01840
- Thursday, August 13 – 10:00 am- 1:00 pm, Saint Joan of Arc Parish- Basement, 570 Lincoln St. Worcester, MA 01605
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Thursday, August 13 – 3:00 pm - 7:00 pm, Everett City Hall, Room 37, 484 Broadway, Everett, MA 02149
- Thursday, August 13 – 4:00 pm - 6:00 pm, Forest River Park, 32 Clifton Ave, Salem, MA 01970
- Friday, August 14 – 10:00 am - 1:00 pm, El Buen Samaritano, 39 Piedmont St, Worcester, MA 01610
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Tuesday, August 18 – 10:00 am - 2:00 pm, Citizens for Citizens, 264 Griffin St, Fall River, MA 02724
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Tuesday, August 18 – 10:00 am - 1:00 pm, Saugus Council on Aging, 466 Central St, Saugus, MA 01906
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Tuesday, August 18 – 12:00 pm - 2:00 pm Newburyport Public Library, 94 State Street, Newburyport, MA 01950
- Tuesday, August 18 – 4:00 pm - 7:00 pm, Leicester Town Hall, 3 Washburn Square, Leicester, MA 01524
- Wednesday, August 19 – 10:00 am - 1:00 pm, Worcester Public Library- Saxe Room, 3 Salem St, Worcester, MA 01608
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Wednesday, August 19 – 10:30 am - 12:30 pm, Uxbridge Senior Center, 36 S Main St, Uxbridge, MA 01569
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Thursday, August 20 – 10:00 am - 1:00 pm, Haverhill Citizen Center, 10 Welcome St, Haverhill, MA 01830
- Thursday, August 20 – 11:00 am - 2:00 pm, Sawyer Free Library- Community Room, 2 Dale Ave. Gloucester, MA 01930
- Monday, August 24 – 10:00 am - 1:00 pm, Beverly Bootstraps Community Services, 35 Park St, Beverly, MA 01915
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Tuesday, August 25 – 10:00 am - 2:00 pm, Lynn Housing Authority & Neighborhood Development (LHAND), 39 Curwin Terrace, Lynn, MA 01905
- Tuesday, August 25 – 5:30 pm - 7:00 pm, 96 Lafayette St, Salem, MA 01970
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Wednesday, August 26 – 9:00 am - 2:00 pm, Green Island Neighborhood Center, 50 Canton Street, Worcester, MA 01610
- Thursday, August 27 – 10:00 am - 1:00 pm, Seven Hills Worcester Family Resource Center, 20 Cedar St, Worcester, MA 01609
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Thursday, August 27 – 10:00 am - 2:00 pm, Cape Verdean Association of Brockton, 575 N Montello St, Brockton, MA 02301
- Friday, August 28 – 1:00 pm - 4:00 pm, Pearle L. Crawford Memorial Library, 40 Schofield Ave, Dudley, MA 01571
- Tuesday, September 1 – 9:30 am - 1:00 pm, Gardner Family Resource Center, 205 School St, Gardner, MA 01440
- Wednesday, September 2 – 10:30 am - 1:30 pm, Melrose Public Library, 69 West Emerson St, Melrose, MA 0217
- Wednesday, September 9 – 10:00 am - 2:00 pm, Winthrop Senior Center, 35 Harvard St, Winthrop, MA 02152
- Wednesday, September 9 – 10:00 am - 2:00 pm, Turner Free Library, 2 N Main Street, Randolph, MA 02368
- Thursday, September 10 – 10:00 am - 2:00 pm, Community Action Committee of Cape Cod & the Islands 372 North Street, Hyannis, MA 02601
- Friday, September 11 – 1:00 pm - 3:00 pm, Yarmouth Senior Center, Front Ballroom, 528 Forest Road, Yarmouth, MA 02673
- Tuesday, September 15 – 10:00 am - 1:00 pm, Dennis Center for Active Living,1045 Route 134, South Dennis, MA 02660
- Wednesday, September 16 – 10:00 am - 2:00 pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703
- Tuesday, September 22 – 10:00 am - 1:00 pm, Weymouth Elder Services, 182 Green Street, Weymouth, MA 02191
- Wednesday, September 23 – 10:00 am - 1:00 pm, Bourne Council on Aging, 239 Main Street, Bourne, MA 02532
- Tuesday, September 29 – 2:00 pm - 5:00 pm, Sturbridge Senior Center, 480 Main St, Sturbridge, MA 01518
- Thursday, October 8 – 1:00 pm - 4:00 pm, Medford Senior Center, 101 Riverside Ave, Medford, MA 02155
- Thursday, October 8 – 4:00 pm - 7:00 pm, Woburn Community Resource Center, 400 West Cummings Park Suite 6350 Woburn, MA 01801
- Tuesday, October 13 – 10:00 am - 1:00 pm, Robert J Nyman Rockland Senior Center, 317 Plain St, Rockland, MA 02370
- Wednesday, November 18 – 10:00 am - 2:00 pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703
- Wednesday, December 16 – 10:00 am - 2:00 pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703