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Life can be hard, but finding assistance shouldn’t be.

Customer Assistance Events

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

  • Discount Rates
  • Payment Plans
  • Budget Plan
  • Arrears Management Program (AMP)

If you receive SNAP, MassHealth, Supplemental Security Income (SSI), or WIC please make sure to bring your benefit card or letter to enroll in our discount rate for your gas and electric accounts (if you aren’t already enrolled). You may qualify for our forgiveness program.

Along with the advocates, you may be able to talk with representatives from the following services:

  • Local Community Action Program (CAP) Agency for LIHEAP/Fuel Assistance services
  • Local CAP Agency for Low-Income Energy Efficiency Services
  • CleaResult for moderate/market rate income Mass Save

Other assistance agencies in attendance to share helpful information with you may include the local Residential Assistance to Families in Transition (RAFT) agency, Good Neighbor Energy Fund, local Supplemental Nutrition Assistance Program (SNAP) agency, and local Women, Infants & Children (WIC) Program.

All events are free and open to the public. If you're unable to attend, please email NE Consumer Advocates to connect with your local advocate.

Recurring Events

 
Monday Tuesday Wednesday Thursday Friday
1st Week
of the Month

Worcester Community Action Council
18 Chestnut St, Suite 500, Worcester

Hours: 10:00 am-3:00 pm

Community Action Inc.
3 Washington Sq, Haverhill

Hours: 10:00 am-1:00 pm

Action Inc.
180 Main St.
Gloucester, MA 01930

Hours: 10:00 am-1:30 pm

SMOC Outreach
255 Main St, Marlborough

Hours: 10:00 am-2:00 pm

Melrose Senior Center
201 West Foster St., Melrose

Hours: 10:00 am-2:00 pm
December

N/A

N/A
2nd Week
of the Month		 N/A

N/A

The Center
Open to All Residents
155 Haverhill St, Lawrence

Hours: 10:00 am-2:00 pm

Cape Verdean Association of Brockton, Inc.
575 N. Montello Street, Brockton

Hours: 10:00 am- 2:00 pm

N/A

3rd Week
of the Month

N/A

Citizens for Citizens, Inc.
264 Griffing St, Fall River

Hours: 10:00 am-2:00 pm

Uxbridge Senior Center
36 S. Main St. Uxbridge, MA 01569

Hours: 10:30 am-12:30 pm

Haverhill Citizen Center
Open to All Residents
10 Welcome St., Haverhill, MA

Hours: 10:00 am-1:00 pm

N/A
4th Week
of the Month

Wheat Community Connections
272 High St., Clinton

Hours: 10:00 am-2:00 pm

 

Winthrop Senior Center
35 Harvard St., Winthrop

Hours: 10:00 am-12:00 pm

 

Lynn Housing Authority & Neighborhood Development
39 Curwin Terrace Lynn, MA

Hours: 10:00 am - 2:00 pm

N/A

Cape Verdean Association of Brockton, Inc.
575 N. Montello Street, Brockton

Hours: 10:00 am- 2:00 pm

 

Harbor Area Family Resource Center
95 4th St., Chelsea, MA

Hours: 10:00 am-1:30 pm
(November 13, 2025)

MOC Inc.
165 Mill St. 1B, Leominster

Hours: 10:00 am-2:00 pm

Upcoming Events: