Life can be hard, but finding assistance shouldn’t be.

Bill Assistance Webinars

Join our advocates for our upcoming free webinar, which provides an overview of our bill management solutions and financial assistance options. Even if you can’t join the live presentation, by registering, you will receive a recorded version via the email provided.

Register for our Bill Assistance Webinar, presented in Spanish on February 6^th from 1:00 pm to 2:00 pm.

Register for our Bill Assistance Webinar, presented in English on February 9^th from 12:00 pm to 1:00 pm.

Customer Assistance Events

National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.

Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:

• Discount Rates
• Payment Plans
• Budget Plan
• Arrears Management Program (AMP)
  
  

If you receive SNAP, MassHealth, Supplemental Security Income (SSI), or WIC please make sure to bring your benefit card or letter to enroll in our discount rate for your gas and electric accounts (if you aren’t already enrolled). You may qualify for our forgiveness program.

Along with the advocates, you may be able to talk with representatives from the following services:

• Local Community Action Program (CAP) Agency for LIHEAP/Fuel Assistance services
• Local CAP Agency for Low-Income Energy Efficiency Services
• CleaResult for moderate/market rate income Mass Save
  
  

Other assistance agencies in attendance to share helpful information with you may include the local Residential Assistance to Families in Transition (RAFT) agency, Good Neighbor Energy Fund, local Supplemental Nutrition Assistance Program (SNAP) agency, and local Women, Infants & Children (WIC) Program.

All events are free and open to the public. If you're unable to attend, please email NE Consumer Advocates to connect with your local advocate.

Upcoming Events:

• Monday, February 9- 10:00am-3:00pm, Boston Centers for Youth and Families, 112 Paris St. East Boston, MA 02128
• Tuesday, February 10- 10:00am-3:00pm, Boston Centers for Youth and Families, 112 Paris St. East Boston, MA 02128
• Tuesday, February 10 - 3:30 pm - 5:30 pm, McDevitt Middle School, 75 Church St., Waltham, MA 02452
• Wednesday, February 11- 10:00am-2:00pm, Lawrence Senior Center, 155 Haverhill St. Lawrence, MA 01840
• Wednesday, February 11 - 11:00 am - 2:00 pm, Sawyer Free Library, 2 Dale Ave. Gloucester, MA 01930
• Wednesday, February 11 - 10:00 am - 2:00 pm, Attleboro Public Library, 74 N Main St., Attleboro, MA 02703
• Thursday, February 12- 10:00am-3:00pm, Boston Centers for Youth and Families, 112 Paris St. East Boston, MA 02128
• Thursday, February 12- 3:00-7:00pm, Everett City Hall, 484 Broadway, Everett, MA 02149
• Tuesday, February 17 – 10:00 am - 1:00 pm, Saugus Council on Aging, 466 Central St., Saugus, MA 01906

• Tuesday, February 17- 10:00am-2:00pm, Action for Boston Community Development, 178 Tremont St. Boston, MA 02111

• Tuesday, February 17- 10:00am-2:00pm, Citizens for Citizens, Inc. 264 Griffin St. Fall River, MA 02724
• Wednesday, February 18 – 10:00am-12:30pm, Uxbridge Senior Center, 36 S Main St, Uxbridge, MA 01569
• Wednesday, February 18 – 10:00am-2:00pm, Community Action Program Inter City (CAPIC), 100 Everett Ave Unit 14, Chelsea, MA 02150
• Wednesday, February 18- 4:00-7:00pm, Malden City Hall, 215 Pleasant St. Malden, MA 02148
• Thursday, February 19- 10:00am-1:00pm, Haverhill Citizen Center, 10 Welcome St, Haverhill, MA 01830
• Friday, February 20- 10:00am-3:00pm, Worcester Community Action Council, 18 Chestnut St Suite 500, Worcester, MA 01608
• Monday, February 23- 10:00am-2:00pm, The Pines, 469 Pine Grove Dr, Brockton, MA 02301
• Monday, February 23- 10:00am-3:00pm, BCYF Roslindale Community Center, 6 Cummins Hwy. Boston, MA 02131
• Tuesday, February 24 - 10:00 am - 2:00 pm, Billerica Town Hall, 365 Boston Rd., Billerica, MA 01821
• Tuesday, February 24- 10:00am-3:00pm, BCYF Roslindale Community Center, 6 Cummins Hwy. Boston, MA 02131
• Tuesday, February 24 – 4:00 – 7:00pm, Leahy Holloran Community Center, 1 Worrell St. Boston, MA 02122
• Wednesday, February 25 - 10:00 am - 3:00 pm, Green Island Neighborhood Center, 50 Canton Street, Worcester, MA 01610
• Wednesday, February 25- 10:00am-3:00pm, Beverly Bootstraps Community Services, 35 Park St, Beverly, MA 01915
• Wednesday, February 25- 10:00am-3:00pm, BCYF Roslindale Community Center, 6 Cummins Hwy. Boston, MA 02131
• Thursday, February 26- 10:00am-2:00pm, Cape Verdean Association of Brockton, 575 N Montello St. Brockton, MA 02301
• Thursday, February 26 – 4:00-7:00pm, Auburn Public Library, 369 Southbridge St. Auburn, MA 01501
• Friday, February 27- 10:00am-3:00pm, BCYF Roslindale Community Center, 6 Cummins Hwy. Boston, MA 02131
• Monday, March 2 - 9:30 am - 1:00 pm, Falmouth Senior Center, 780 Main St. Falmouth, MA 02540
• Tuesday, March 3- 9:30am-1:00pm, Family Resource Center, 205 School St. Gardner, MA 01440
• Tuesday, March 3 - 10:00 am - 12:00 pm, Salem Community Life Center, 401 Bridge Street Salem, MA 01970
• Wednesday, March 4 - 10:00 am - 1:30 pm, Mashpee Council on Aging, 26 Frank E. Hicks Dr., Mashpee, MA 02649
• Thursday, March 5- 10:00am-1:30pm, Harbor Area Family Resource Center, 95 4^th St. Chelsea, MA 02150
• Tuesday, March 10 - 9:00 am - 12:00 pm, Harwich Council on Aging, 100 Oak St., Harwich, MA 02645
• Tuesday, March 10 - 3:30 pm - 5:30 pm, McDevitt Middle School, 75 Church St., Waltham, MA 02452
• Wednesday, March 11 - 10:00 am - 2:00 pm, Attleboro Public Library, 74 N Main St., Attleboro, MA 02703
• Wednesday, March 11 - 10:00 am - 2:00 pm, Bourne Council on Aging, 239 Main St., Buzzards Bay, MA 02532
• Monday, March 16 - 10:30 am - 2:30 pm, Rehoboth Senior Center, 27 Francis Farm Rd., Rehoboth, MA 02769
• Tuesday, March 17 – 10:00am-1:00pm, Saugus Council on Aging, 466 Central St. Saugus, MA 01906
• Tuesday, March 17- 10:00am-2:00pm, Action for Boston Community Development, 178 Tremont St. Boston, MA 02111
• Thursday, March 19 - 9:30 am - 12:30 pm, Billerica Council on Aging, 25 Concord Rd., Billerica, MA 01821
• Wednesday, March 25 - 10:00 am - 3:00 pm, Green Island Neighborhood Center, 50 Canton Street, Worcester, MA 01610
• Wednesday, April 8 - 10:00 am - 12:00 pm, Salem Community Life Center, 401 Bridge Street, Salem, MA 01970
• Monday, April 13 – 12:00-3:00pm, Saugus Council on Aging, 466 Central St. Saugus, MA 01906
• Tuesday, April 14 - 3:30 pm - 5:30 pm, McDevitt Middle School, 75 Church St., Waltham, MA 02452
• Monday, April 20- 10:30-2:30pm, Rehoboth Senior Center, 27 Francis Farm Rd. Rehoboth, MA 02769