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Northeast Supply Enhancement (NESE) Project

National Grid does not have enough natural gas supply to keep up with the increasing demand for gas in Brooklyn, Queens and Long Island.

As a result, we cannot process applications for new and expanded gas service in Brooklyn, Queens and Long Island until the current gas supply constraints are addressed. This supply constraint does not impact customers on Staten Island. We understand the frustration that this is causing for our customers who have been impacted by this matter.

About the project

The Northeast Supply Enhancement project will provide National Grid access to new supplies of natural gas to meet the growing energy demands of customers in Brooklyn, Queens and Long Island. Learn more about NESE.

Frequently Asked Questions

If your application was complete and received on or before May 15, 2019, we will be able to process your request at this time.

If the account has been inactive for less than two years and the gas load has not increased, we will be able to turn on service.

If the account has been inactive for more than two years and you contacted us after September 13, 2019, we will be unable to process the request.

If the account has been inactive for more than two years and you contacted National Grid before September 13, 2019 but were initially denied service, we will be able to turn on service.

If you requested a disconnect through our Disconnect/Reconnect process on or before May 15, 2019, we will be able to process your request.

If you disconnected after May 15, 2019, we will only be able to reconnect if the gas load has not increased. 

We will be able to relocate your meter/service if the gas load has not increased.

If your application was completed on or before May 15, 2019, we will be able to process your request for increased usage unless you received a written notification or a will-serve letter stating that National Grid’s ability to provide firm service is contingent upon the availability of additional gas supplies from NESE. Applications received after that time will not be able to be processed at this time.

At this time additional gas appliances cannot be added.  If you experience a pressure problem and need a larger meter, we will isolate the appliance and issue a warning tag.  Please contact us before you consider adding a new gas appliance.   

If a completed application was not received by May 15, 2019, we are not able to process your request for service at this time.

If the account has been inactive for less than two years, we will be able to turn on service.

If the account has been inactive for more than two years and you contacted us after September 13, 2019, we will be unable to process the request.

If the account has been inactive for more than two years and you contacted National Grid before September 13, 2019 but were initially denied service, we will be able to turn on service.

Applications will be processed in the general order in which the applications were received, taking into account customer needs, available crew resources and opportunities to optimize efficiency. All pending applicants will be contacted to reconfirm their gas need date and will be provided with an approximate installation date

Because there are currently no gas supply constraints on Staten Island, we continue to connect new customers and expanded service requests in that borough. 

We’re investing in future renewable technologies – solar, wind, geothermal, renewable gas and battery storage, among others – that we believe will lay the foundation for customers and communities to use on larger scale in the not-to-distant future. But today, to meet the rising demand for natural gas across our downstate service area, we need access to new supplies.