National Grid Names Gregory Knight as Chief Customer OfficerSep 18, 2019
Company ensures customers’ needs are met on journey to clean energy future
September 18, 2019
WALTHAM, M.A. – National Grid welcomed Gregory Knight to the Company as the new Chief Customer Officer on September 16. Knight brings over 25 years of experience across the customer operations lifecycle after holding leadership roles in sales, billing, supply chain, and customer care management.
An accomplished leader, Knight joins National Grid after 10 years at CenterPoint Energy in Houston, Texas where he served as the Senior Vice President and Chief Customer Officer of Sales, Marketing, and Customer Service. Under his leadership, CenterPoint Energy achieved the number one ranking by JD Power and Associates in the Large South Gas Utility segment for the last three consecutive years.
“We look forward to welcoming a new Chief Customer Officer with a proven track record who will redouble our efforts to improve our customers’ experience with National Grid and bolster our position as a trusted energy advisor to our customers,” said Dean Seavers, President of National Grid, US. “This is an important hire for our business because our customers are at the heart of everything we do. Knight will build on our customer-centric culture to create more seamless interactions for customers and to connect them with solutions to control their energy usage and costs, and access clean energy solutions.”
Knight will lead all customer functions including customer delivery, customer solutions, customer growth & innovation, and customer process enablement.
“Customer expectations are changing across every industry, which means companies have to provide simplified communication, enhanced technology solutions, and quicker response,” said Knight. “The energy industry faces additional challenges of decarbonization and providing clean energy solutions to customers. I look forward to working with the team at National Grid and leveraging my experience to ensure our customers have the best experience possible.”
Knight joins National Grid at a time when they are working toward deep decarbonization alongside the states they serve, MA, NY, and RI. National Grid wants to ensure all customers’ needs are met along the journey toward a clean energy future.
About National Grid
National Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. We are the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.
National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions by 80 percent by 2050. Our Northeast 80×50 Pathway is an industry leading analysis for how to reach that goal in the states we serve, focusing on the power generation, heat, and transportation sectors.
Read more about National Grid’s vision to accelerate the transition to a decarbonized economy and rebuild opportunity for America’s working families in The Clean Energy Promise, an eBook written by National Grid’s U.S. president, Dean Seavers.