Become an Approved Direct Customer To be a Direct Customer, you must have a peak connected load of 1 MW at a single service point. These customers schedule and purchase electricity through the New York Independent Service Operator (NYISO) for their own consumption and not for resale.

There are two steps to become an approved Direct Customer:

Step One:
Obtain approval from the New York Independent Service Operator*

Step Two:
Once you are approved by the NYISO, please complete our application form:
Customer Request to Become A Direct Customer and Enroll in the Retail Access Program (pdf)

Fax or mail two copies of this form to:

National Grid
175 East Old Country Road
Hicksville, NY 11801
Attention: Gregory Accardo, Supplier Services
Telephone: 516-545-3160

Once the above steps are met, we will notify the PSC that you are eligible to participate in our Electric Retail Access program. You will then be issued a User ID and Password for access to our secured area.

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