National Grid
Coming Soon: Improved Customer Service by Phone Who hasn't been frustrated by automated phone service that doesn't work as well as it should? We've eliminated the usual frustration of automated customer service by adding advanced interactive voice technology to make our automated customer services smarter, friendlier and easier to use.

Take us at our word by calling us day or night the next time you need routine customer service.

Residential customers: Call 1-800-642-4272
With a quick call, you can:
  • Check your bill and account information
  • Sign up for payment plans—or report a recent payment
  • Report an outage and get restoration updates
  • Stop service when moving
  • Check the status of an order
  • Start and Opt out of the Budget
  • .....and More!
Business customers: Call 1-800-664-6729
With a quick call, you can:
  • Hear account status
  • Access Inspection System
  • Obtain Consumer Information and Supplier listings
By using our automated phone services, you may never have to talk with a customer service representative unless you choose to—and you always have that option, 24 hours a day, every day.