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Emergency Contacts

24 hours a day, every day

Outages: Report online or call 1-800-465-1212 

Gas emergencies: Call 1-800-640-1595 or 911 

Call Us

Monday-Friday, 7:00am-7:00pm

Electric: 1-800-322-3223
Gas: 1-800-870-1664
 

Service in English & Español. Hearing/speech impaired customers may call 711.
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FAQs

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Understand My Bill

View our new Bill Help section to see explanations of the terms, charges and different sections of our bills.

Help Reading Your Bill

Manage Energy Supplier

Use this form to block your account from being enrolled without consent or to cancel service with your current Energy Supplier Company.

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Search for a nearby payment or customer service center or send your payment by mail:
National Grid Customer Contact Center C-3 300 Erie Boulevard West Syracuse, NY 13202-4201
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