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What We Offer

The Sustainability Hub is conducting fully in-person operations! As a reminder, our services include in-person tours of the Hub and virtual presentations where interns speak to the topics of renewable energy, energy-efficient appliances and technology, National Grid’s sustainability efforts, and the incentive programs in partnership with the state of Massachusetts. We also offer the use of our community room space to external parties and organizations. Please click the tabs below if you would like to learn more about each of these options. If you have any questions, please make sure to check out our FAQs page, or email us at

Our in-person tour takes groups through a 45 minute to 1 hour walk through of our Sustainability Hub. The Hub is laid out like a house, showcasing how consumers can reduce their energy use through smart grid technologies, smart meters, and Energy Star certified appliances. During the tour, groups will learn how these technologies work, hear a little background information about electricity, and discover other easy tips to reduce energy usage and live a more sustainable lifestyle. We also discuss renewable energy, such as the solar panels we installed on the Hub’s roof, and the benefits of electric vehicles. Each tour concludes with a Q&A session where we answer any questions our guests have about sustainability, energy, or any of the other material covered on the tour.

Schedule an in-person tour.

Our community room offers a meeting place for local businesses and organizations to utilize. It’s also a space we use for interactive learning on our in-person tours. In the community room we have a flat screen TV and audio bar for presentations, a conference phone, and a phone charging station along with tables and seating. 

Reserve our community room.

Our virtual presentations can be tailored to your group’s interests and therefore vary quite a bit. We’ve given presentations to school groups, summer camps, and other organizations focusing on everything from climate change to food systems.

Generally, we give a bit of background about what we typically do at the Hub before discussing many of the same topics covered in our in-person tours such as renewable energy, ways to reduce your energy usage, and electric vehicles.

If this service is of interest, we would love to hear from you. We’re always eager to collaborate to make our virtual presentations fit the unique needs of each group we work with.

Schedule a virtual presentation for your group today.

Once a month, National Grid Consumer Advocates are available at the Worcester Sustainability Hub to meet one-on-one to discuss options to manage your energy bill and help you find assistance, including:

  • Discount rate
  • Payment Plans
  • Budget Billing
  • Arrears Management Program (AMP)

No appointment is needed! Walk-ins are welcome and encouraged.

Please bring the following when you visit:

  • If you receive SNAP, MassHealth, SSI, or WIC, please bring your benefit card and/or program acceptance letter to enroll in our Discount Rate Program.

Follow our social media pages on Twitter, Facebook, and Instagram to stay up to date on when the Customer Advocates will be at the Sustainability Hub.

For more information, please visit

 Schedule a tour, virtual presentation or reserve the Community Room

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