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Consumer Advocates

Once a month, National Grid Consumer Advocates are available at the Worcester Sustainability Hub to meet one-on-one to discuss options to manage your energy bill and help you find assistance, including:

  • Discount rate
  • Payment Plans
  • Budget Billing
  • Arrears Management Program (AMP)

No appointment is needed! Walk-ins are welcome and encouraged.

Please bring the following when you visit:

  • If you receive SNAP, MassHealth, SSI, or WIC, please bring your benefit card and/or program acceptance letter to enroll in our Discount Rate Program.

Follow our social media pages on Twitter, Facebook, and Instagram to stay up to date on when the Customer Advocates will be at the Sustainability Hub.

For more information, please visit

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