Changes to Bill Payment Envelopes
National Grid is phasing out postage-paid bill payment envelopes in New York City and Long Island beginning with November 2018 bills.
There are now so many different and convenient ways to view and pay your bill. To learn more, please see the options below. To continue to pay your bills by mail simply affix a stamp to the pre-addressed envelope inside your bill before mailing in your payment.
- Go Paperless & Pay Online – Securely receive and pay your bill electronically, and earn a paperless bill credit that adds up to nearly $5 per year. We highly recommend this option. You can even schedule automatic payments from your bank account.
Other options include:
- Pay via Mobile App – Use the National Grid app, available on iTunes or Google Play.
- Pay In Person – Make a payment at National Grid walk-in payment centers or at thousands of Western Union locations – free of service charges.
- Pay by Bank – Some banks allow you to use their web site to pay National Grid bills. Contact your bank to learn more.
- Pay by Phone – Pay with a credit or debit card, or with your bank account. Have your account number and payment information ready. Fees may apply. Call 1-800-930-5003 for Long Island or 1-718-643-4050 for New York City.
This change will take effect beginning in November 2018.
We have experienced a downturn in customers using our pre-paid reply envelopes over the past few years. As part of our focus on climate change, as well as making sure we are adjusting our offerings based on what our customers are looking for, we are seeking to encourage customers to opt for paperless billing and electronic payment services. There are a also a variety of additional no- or low-cost bill payment options available.
The prepaid envelopes are costing all New York City and Long Island customers money, whether they decide to use them or not. By improving the efficiency of our customer billing function, we can reduce overall costs, which could ultimately lead to lower customer bills in the long run.
Plus, when you take advantage of the recommended option to receive a paperless bill instead, you can earn a bill credit each month that adds up to about $5 per year.
The decision is in line with that of other utilities, as National Grid in New York City and Long Island is the only utility in the state who still utilizes the pre-paid envelopes.