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Welcome to our Upstate NY Home site.

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Where can we help you today?

1 Important Alert(s)

Alert

11:00 am Update: Our 2,800 field workers continue cleanup and repairs after severe thunderstorms and suspected tornadoes barreled through parts of upstate NY Tuesday. We are working with local officials and emergency responders to coordinate restoration efforts. Where it is safe to do so, crews are removing extensive damage – including downed wires, trees, broken poles and other hazards – while focusing on public safety and power restoration. Never touch downed power lines, assume they are carrying live electricity and report them at 1-800-867-5222 or by calling 911.

Check, Start, Stop, or Transfer Service

If you’re moving, schedule an appointment to start, stop, or transfer your service to a new location up to a week before you move. We ask for 5-7 days notice so we can schedule a crew member to visit your home and physically turn your service on or off.

Frequently Asked Questions

Start Service

Check if National Grid provides services in your community to get started!

Start Service
Stop Service

No longer need our services? Stop service at your current location. 

Stop Service
Transfer Service

Click here to transfer services from one location to another. 

Transfer Service
Connect to Natural Gas

Interested in connecting to natural gas? Find out more.

Connect to Natural Gas