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Welcome to our Upstate NY Home site.

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Where can we help you today?

Frequently Asked Questions

Reset your password here. You will be asked to enter your username or sign-in email address and verify via a temporary code sent to your email address.

Reset your sign-in ID here.  You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.

Please visit the Services & Rebates page for a list of energy saving services and rebates available.  You may filter the list by selecting the criteria applicable to you on the left hand side.

You may also browse through the different energy saving programs that we offer.

In order to claim and manage your rewards points, you will need a web profile with your account linked to it.  

In order to claim and manage your rewards points, you will need a web profile with your account linked to it.  

Have an online web profile?:  

  1. Sign in
  2. Click on “Energy Usage” on the sidebar navigation 
  3. Click on “Points & Rewards" 

If your account isn't already added, you'll need to add it to view your points.

Don't have an online web profile?:  

  1. Register for Online Access
  2. Add your service account
  3. Click on “Energy Usage” on the sidebar navigation 
  4. Click on “Points & Rewards"

Note:  Your account must be eligible to qualify for the points and rewards program.


For additional information on your points and rewards program, you may also email or contact customer support at (877) 620-1930.

For gas leak and gas emergencies, call 1-800-892-2345 or 911 immediately.

For power outages, please report outages online or call 1-800-867-5222.

Emergency support is available 24 hours a day, every day.

Please visit our Streetlight Repairexternal link online form to submit your request.

There are a number of variables that can cause your energy bill to fluctuate each month.  Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.

To view more about saving energy, visit our website for ways to save
We also recommend enrolling in a Budget Plan for a more balanced monthly bill.

Here is a list of things you will need to have to start service:

  • Full Address you are moving to (including the house number, street name and Suffix, unit/apartment number, city, state, and zip code)
  • Legal Name as shown on SSN Card
  • Social Security Number
  • Preferred Contact Number
  • Email Address
  • Date you would like to start service
  • Driver’s License (You may be asked to provide information from your Driver’s License)


Please have this information readily available prior to your request for Service

During the difficult time of losing a loved one, you may experience uncertainty of what steps need to be taken regarding their National Grid Electric and/or Gas account.

On behalf of National Grid, please accept our condolences for your loss. We would like to guide and assist you in taking the necessary action(s), as National Grid cannot legally allow an account to remain active in the name of someone who has passed on. 

How to make changes to a deceased person’s account

The options available are:

  • Close the account, turning off service
  • Place service in the name of an Estate – Once the necessary documents are received and processed, the Estate authorized representative will be allowed to discuss the account with our Customer Service Department.

    Deceased Account Handling Application

If you are seeking to close the account and open a new account in your name, please visit Start New Service.