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Welcome to our Upstate NY Home site.

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Where can we help you today?

Frequently Asked Questions

Reset your password here.  You will be asked to provide your e-mail address/sign-in ID followed by a security question.  When you answer correctly, you will be able to reset your password.

Reset your sign-in ID here.  You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.

Our Customer Service Department is here to help.  Please call us at 1-800-642-4272, Monday–Friday, 7:00am to 7:00pm.

Please visit the Services & Rebates page for a list of energy saving services and rebates available.  You may filter the list by selecting the criteria applicable to you on the left hand side.

You may also browse through the different energy saving programs that we offer.

In order to claim and manage your rewards points, you will need a web profile with your account linked to it.  

Have an online web profile?:  

  1. Sign in
  2. Click on  “Saving Tips & Rewards” 
  3. Click the “Get Started” button  

If your account isn't already added, you'll need to add it to view your points.

Don't have an online web profile?:  

  1. Create a web profile
  2. Add your service account
  3. Click on “Saving Tips & Rewards”
  4. Click the “Get Started” button

Note:  Your account must be eligible to qualify for the points and rewards program.

For additional information on your points and rewards program, you may also email or contact customer support at (877) 620-1930.

For gas leak and gas emergencies, call 1-800-892-2345 or 911 immediately.

For power outages, please report outages online or call 1-800-867-5222.

Emergency support is available 24 hours a day, every day.

Please visit our Streetlight Repairexternal link online form to submit your request.

There are a number of variables that can cause your energy bill to fluctuate each month.  Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.

To view more about saving energy, visit our website for ways to save
We also recommend enrolling in a Budget Plan for a more balanced monthly bill.

If you manage multiple accounts registered under your web profile, you can unlink/remove an account by:

  1. Sign in to the “Manage my accounts” webpage, select “Unlink accounts” from the “Perform an action” dropdown.
  2. Select the accounts you want to remove and continue.

Note: Accounts enrolled in paperless billing or any automated payments must be de-enrolled from these programs before the account can be unlinked from the profile. You can de-enroll from your Account Settings page.

An access code is only required from Massachusetts Gas and Metro NY(Brooklyn, Queens, and Staten Island) Gas customers.  If you are neither but are being asked to provide one, you may be on the wrong site.  Doublecheck the correct region appears in the top-left corner of the National Grid homepage

Example of Location Selection

If not, click on the “Change Location” link below the region.

Please note that you are currently on the Upstate NY page and an access code is not required from Upstate NY customers. If you are in the incorrect region, you can always switch using that Change Location link.

Here is a list of things you will need to have to start service:

  • Full Address you are moving to (including the house number, street name and Suffix, unit/apartment number, city, state, and zip code)
  • Legal Name as shown on SSN Card
  • Social Security Number
  • Preferred Contact Number
  • Email Address
  • Date you would like to start service
  • Driver’s License (You may be asked to provide information from your Driver’s License)


Please have this information readily available prior to your request for Service