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Welcome to our Upstate NY Home site.

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Where can we help you today?

Contact Us

Emergency Contacts

24 hours a day, every day

Gas emergencies:
Call 1-800-892-2345 or 911

Outages:
Report online or call 1-800-867-5222

Understand My Bill

View our Bill Help section to see explanations of the terms, charges and different sections of our bills.

Help Reading Your Bill

FAQs

Forgot your password?
Looking for a rebate?
Find the answers to common questions here.

Check FAQs

Manage Energy Supplier

Use this form to block your account from being enrolled without consent or to cancel service with your current Energy Supplier Company.

Manage Energy Supplier

Visit or Mail Us

Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O.Box 371376 Pittsburgh, PA 15250-7376

Payment Locations

Call Us

Monday-Friday, 7:00am-7:00pm
1-800-642-4272

Service in English & Español.
Hearing/speech impaired customers may call 711.

Phone Numbers

Email Us

Click the buttons below to request or to share important information:

Streetlight Outage

Report Energy Theft

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