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Where can we help you today?

1 Important Alert(s)

Summer Safety

As the temperature increases, use these tips to beat the heat & stay safe:

  • To maximize the cooling effect of an air conditioning system, run fans to create a wind-chill effect to distribute and circulate cold air throughout a room.
  • Keep your window coverings closed to reduce the sun's heating of your home.
  • Know the signs of heat-related illness: Heavy sweating, muscle cramps, and a fast pulse are symptoms of heat-related illnesses like heat exhaustion or heat stroke.

Learn more energy efficiency tips & how to stay safe this summer here.

Contact Us

Emergencies and Incidents

Gas Emergencies

24 hours a day, every day

Gas emergencies:
Call 1-800-892-2345 or 911

Electricity Outages

24 hours a day, every day

Outages:
Report online or call 1-800-867-5222

Report Outage
Energy Theft

If you have information related to electricity or gas theft.

Report Energy Theft
Streetlight Outage

Report a streetlight that requires repairs.

Report Streetlight Outage

Billing

Understand My Bill

View our Bill Help section to see explanations of the terms, charges and different sections of our bills.

Help Reading Your Bill
Visit or Mail Us

Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O.Box 371376 Pittsburgh, PA 15250-7376

Payment Locations

General Inquiries

Call Us

Monday-Friday, 7:00am-7:00pm
1-800-642-4272

Service in English & Español.
Hearing/speech impaired customers may call 711.

Phone Numbers
FAQs

Forgot your password?
Looking for a rebate?
Find the answers to common questions here.

Check FAQs
Follow Us

Follow us for customer service, news, and updates on Facebook or X.

Inquires related to technical portal issue, general information, or specific project/system.

Talk to us