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1 Important Alert(s)


The US Postal service is reporting significant delays in shipping mail to all of New York State. Please note that you can view or pay your National Grid bill 24/7 by signing into your account. In addition, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.

Submit Your Reading

If we don’t get a regular reading of your energy use, we must estimate your monthly charges. Use any of these methods to submit your monthly meter reading and keep your bills accurate:

  • Submit your metering reading online.
  • Call us at 1-800-930-5003. Have your reading and National Grid customer ID on hand.
  • Email us a photo of your meter. On your next scheduled meter reading date, send your meter photo, along with your name, address, and National Grid account number, to
  • Give us your keys. If you prefer that we check your meter, we recommend providing us a copy of your keys. Our customers’ keys are stored in a secure, confidential file, and no identifying information is attached to the key.