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1 Important Alert(s)


Over the extended Memorial Day weekend, from May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable due to a system update.  As always, we’ll continue to respond to gas emergencies 24 hours a day. Thank you for your patience and understanding.

Submit Your Reading

If we don’t get a regular reading of your energy use, we must estimate your monthly charges. Use any of these methods to submit your monthly meter reading and keep your bills accurate:

  • Submit your metering reading online.
  • Call us at 1-800-930-5003. Have your reading and National Grid customer ID on hand.
  • Email us a photo of your meter. On your next scheduled meter reading date, send your meter photo, along with your name, address, and National Grid account number, to
  • Give us your keys. If you prefer that we check your meter, we recommend providing us a copy of your keys. Our customers’ keys are stored in a secure, confidential file, and no identifying information is attached to the key.