Billing Assistance for Persons with Disabilities | National Grid
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Massachusetts Electric
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Storm Alert

With the fourth Nor’easter in nearly three weeks right on our door step, we have hundreds of crews positioned across the region should the storm impact our system. Remember to keep safety a priority – before, during and after the storm. Be sure to have a supply of bottled drinking water and canned food handy. Power problems can sometimes interrupt public water supply systems or disable well pumps. It is also a good idea to check on elderly family members, neighbors and others who may need assistance during an outage period.

We offer services to help our hearing and vision-impaired customers receive and pay their bill.

Braille Bills/Eye Saver Service
If you or someone you know is blind or vision-impaired, we can provide bills in Braille or in a larger print than our standard bill. For more information, please call 1-800-322-3223.

Deaf, Hard of Hearing, and Speech Impaired
We have special equipment to receive typewritten messages by telephone from deaf, hard-of-hearing, and speech-impaired customers who have compatible (TTY) devices at home. We provide this service 24 hours a day, seven days a week. For more information, please call 1-800-322-3223 ext. 711.