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National Grid
Massachusetts Electric
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We work hard to provide you safe and reliable service. On the rare occasions you lose power, check here for regular restoration updates.

Service Restoration Flow Chart

Your Estimated Restoration Time

For the most accurate estimate for your own restoration time, please sign into your account to check your estimated restoration time.

Please note the restoration estimates on our outage map reflects the time the last customer in your town is expected to be restored, so we recommend logging in instead for a more personalized estimate.

How National Grid Restores Power

When a neighborhood power outage occurs,  thousands of customers may be affected. Watch to learn how National Grid restores service.

Emergency Contacts

You can report outages online or from our free mobile app, available from the iTunes GooglePlay stores.

Or, call 1-800-465-1212 to report outages and downed wires.

If you have life-sustaining equipment in your home, call

For shelter information, call 211.

Stay Connected

Text the word STORM to NGRID (64743) to register for broadcast text alerts.

Sign up for e-mail alerts by creating a profile.