Massachusetts Gas Phone Numbers
A complete list of National Grid phone numbers for customers in Massachusetts.
|Gas Emergencies||1-800-233-5325 or 911
|Report an Outage||1-800-465-1212
(English & Español)
Monday - Friday, 7:00am - 7:00pm
Hearing/speech impaired customers may call 711 and provide the support number above.
|Credit and Collections||1-800-233-5325
Monday - Friday, 8:00am - 8:00pm
Saturday, 8:00am - 5:00pm
|Credit/Debit Card Payments via Western Union
|Specialized Commercial Group||1-800-322-3223|
To report damage to a customer’s property.
|New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.
Monday - Friday, 8:00am - 5:00pm
Note: This is not a National Grid phone number.