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Customer Claims

Our Claims Department responds to all claims made against National Grid and its companies for property damage, bodily injury or business loss. Claims are processed courteously and objectively, and in line with our operating tariffs, applicable statutes and regulations caused by the Company, its employees or contractors.

There are three ways to file a claim:

  1. Fastest and most secure: Apply Online 

  2. Email the claim form  and supporting documentation to ClaimsDept@nationalgrid.com

  3. Mail the claim form and supporting documentation to
    National Grid
    ATTN: Claims Department
    1125 Broadway
    Albany, NY 12204


The Claims Department can be reached by email at ClaimsDept@nationalgrid.com or by calling:

For our Customers in Brooklyn, Queens and Suffolk and Nassau Counties Impacted by Natural Gas Capacity Constraints looking to see if eligible for financial assistance, please Gas Connect Customer Assistance Programs.