A complete list of National Grid phone numbers for customers in Massachusetts.
Gas Emergencies | 1-800-233-5325 or 911 24-Hour Assistance |
Report an Outage | 1-800-465-1212 24-Hour Assistance |
Customer Service |
1-800-233-5325 Hearing/speech impaired customers may call 711 and provide the support number above. |
Credit and Collections |
1-800-233-5325 |
Credit/Debit Card Payments via Western Union |
1-888-849-4310 |
Specialized Commercial Group |
1-800-322-3223 |
Claims To report damage to a customer's property. |
1-781-907-3930 |
New Service, Gas pipe Installations & Natural Gas Conversions |
1-877-696-4743 Monday - Friday, 8:00am - 5:00pm |
Dig Safe Note: This is not a National Grid phone number. |
1-888-DIG-SAFE (1-888-344-7233) |