Safety & Reliability
Gas Emergency: call 1-800-233-5325 or 911.
Electrical Outages: call 1-800-465-1212.
Although we can’t predict the weather, we can prepare for it. Keep safe before, during, and after the worst weather-related events.
Natural Gas Safety
Learn to recognize and react to dangerous conditions and prevent accidents before they occur.
If you plan to plant a tree, install a fence or other outdoor improvements, call before you dig to make sure you steer clear of hazards. Call 811 at least two days prior to excavation activities.
We never demand payment through a prepaid debit card. Every National Grid employee carries a photo ID card, and all our contractors are also required to carry ID.
Safety in our Communities
First Responders Safety
Free online training, interactive tools, training materials, and videos for teams working near gas and electric facilities.
Safety Education Materials
Want to engage students in safety, energy efficiency, the environment, and ethics? We offer free learning resources here.