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Please note: The latest versions of Google Chrome (Version 93.0.4577.63) and Microsoft Edge (14.0 and above) do not work correctly with our current website. Our team is working on resolving this issue, however, you may experience an error trying to sign in, sign out, and/or accessing your online account. We apologize for this inconvenience. 
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More Information

Safety & Reliability

Gas Emergency:  call 1-800-233-5325 or 911.
Electrical Outages:  call 1-800-465-1212.

Storm Safety

Although we can’t predict the weather, we can prepare for it. Keep safe before, during, and after the worst weather-related events.

Storms

Natural Gas Safety

Learn to recognize and react to dangerous conditions and prevent accidents before they occur.

Natural Gas Safety

Call 811 Before You Dig

If you plan to plant a tree, install a fence or other outdoor improvements, call before you dig to make sure you steer clear of hazards. Call 811 at least two days prior to excavation activities.

Avoid Scams

We never demand payment through a prepaid debit card. Every National Grid employee carries a photo ID card, and all our contractors are also required to carry ID.

Safety in our Communities

First Responders Safety

Free online training, interactive tools, training materials, and videos for teams working near gas and electric facilities.

Contractor Safety

If you work around electric lines and natural gas facilities, find guidelines to keep your team safe, and order your free safety kit here.

Safety Education Materials

Want to engage students in safety, energy efficiency, the environment, and ethics? We offer free learning resources here.