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Where can we help you today?

1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-465-1212 . Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Meters and Rates

Use the resources below to see how we measure your energy usage and calculate your bills. This allows you to make sure you're being billed on the correct rate.


Information on meter reading, automatic and demand metering, and upgrades. 

Service Rates

Review our delivery rate descriptions and pricing schedules for residential customers.

Service Rates
Supply Costs

Learn how we supply your energy, understand the pricing options you may choose, and learn about your Energy Choice options.

Supply Costs
Tariff Provisions

National Grid’s tariff provisions for how we provide and bill for service.

Tariff Provisions


More Help and Information

Gas Service

If you have gas service and want to make changes, like adding new gas equipment or relocating your meter, visit Modify Gas Service.