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1 Important Alert

Storm Alert

We made significant progress last night restoring customers whose service was interrupted after this week’s Nor’easter. Additional electric crews arrived overnight and were dispatched this morning to focus on the last of our customers who remain without service.

Please visit our outage map for estimated times of restoration, which will be continually updated. We urge customers to put safety first. Customers are reminded to never touch downed power lines and always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-465-1212.

Understanding Our Bills and Charges

How to Read Your Bill

Every National Grid bill gives a breakdown of exactly what you are being charged. Review this sample bill and compare it to your own.

  1. The top of your bill shows your name, service address, billing period, account number, amount due and due date.
  2. Account balance lists any previous balance due, payments received, date paid and your current charges.
  3. This section lists National Grid contact information, correspondence address, electronic payment address and the date the bill was issued.
  4. Delivery services lists your current charges for delivering energy from your supplier to your service address.
  5. This section shows your energy usage history graph.
  6. This section shows your account number, the due date and the total amount due.
  1. This section shows your energy usage history.
  2. This section features additional information including definitions of terms used in your bill, your rights as a customer and additional contact information.