Frequently Asked Questions
Massachusetts customers no longer need two separate logins for their gas and electric service accounts. You can now manage both types of accounts under one login profile. Simply login here and click Link New Account to add all the service accounts you like to access and manage in the same login profile.
To learn more about our new My Account website.
Reset your password here. You will be asked to enter your username or sign-in email address and verify via a temporary code sent to your email address.
Reset your sign-in ID here. You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.
If you would like to report a problem with a street light please call our Customer Service Contact Center at:
1-800-322-3223 Monday - Friday, 7:00 am - 7:00 pm
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
Here is a list of things you will need to have to start service:
- Full Address you are moving to (including the house number, street name and Suffix, unit/apartment number, city, state, and zip code)
- Legal Name as shown on SSN Card
- Social Security Number
- Preferred Contact Number
- Email Address
- Date you would like to start service
- Driver’s License (You may be asked to provide information from your Driver’s License)
Please have this information readily available prior to your request for Service