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Emergency Contacts

24 hours a day, every day

Outages: Report online or call 1-800-465-1212 

Gas emergencies: Call 1-800-233-5325 or 911 

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Some call centers are experiencing longer hold times than usual. We recommend you use our website for non-emergency tasks like paying billsviewing bills, and finding answers to common questions before calling in. You can also email customer service about your account.

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FAQs

Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.

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Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 960 Northborough, MA 01532-0960
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