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National Grid
Massachusetts Electric Change Location

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Account Questions/General Support

streetlight outage

Report Energy Theft


Call Us

Monday-Friday, 7:00am-5:00pm

for Customer Support

Hearing/speech impaired customers may dial extension 711.

Report a Gas Emergency

Call 1-800-233-5325 or 911
24 hours a day, every day.

Report a Power Outage

Report online or call 1-800-465-1212
24 hours a day, every day.

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by mail, as well.

National Grid
P.O. Box 11742
Newark, NJ 07101-4742