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1 Important Alert

Information

COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.

Contact Us

Emergency Contacts

24 hours a day, every day

Outages: Report online or call 1-800-465-1212 

Gas emergencies: Call 1-800-233-5325 or 911 

Call Us

Some call centers are experiencing longer hold times than usual. We recommend you use our website for non-emergency tasks like paying billsviewing bills, and finding answers to common questions before calling in. You can also email customer service about your account.

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FAQs

Need help switching between your electric and gas accounts? Looking for a rebate? Find the answers to common questions here.

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Visit or Mail Us

Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 960 Northborough, MA 01532-0960
Visit Us