Welcome! You’ve landed on a Massachusetts Electric  page, but we’re not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.   | Note: If you’ve told us more than once, your browser may be blocking cookies.   [?]
National Grid
Massachusetts Electric
Switch to Gas    | Change Location

Email Us

Account Questions/General Support

streetlight outage

Report Energy Theft

Call Us

Service in English & Español

Monday-Friday, 7:00am-7:00pm

Hearing/speech impaired customers may call 711.

See more...

Report a Gas Emergency

Call 1-800-233-5325 or 911
24 hours a day, every day.

Report a Power Outage

Report online or call 1-800-465-1212
24 hours a day, every day.

Tweet Us

Follow us for customer service, news, and updates.

Visit Us

Find a payment or customer service center near you.

Mail Us

General Correspondence:
National Grid
P.O. Box 960
Northborough, MA 01532-0960

Payments Only:
National Grid
P.O. Box 11742
Newark, NJ 07101-4742