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National Grid
Massachusetts Electric
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Storm Alert

With the fourth Nor’easter in nearly three weeks right on our door step, we have hundreds of crews positioned across the region should the storm impact our system. Remember to keep safety a priority – before, during and after the storm. Be sure to have a supply of bottled drinking water and canned food handy. Power problems can sometimes interrupt public water supply systems or disable well pumps. It is also a good idea to check on elderly family members, neighbors and others who may need assistance during an outage period.

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Customer Service
(English & Español):

Monday-Friday, 7:00am-5:00pm

Hearing/speech impaired customers may call 711.

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Report a Gas Emergency

Call 1-800-233-5325 or 911
24 hours a day, every day.

Report a Power Outage

Report online or call 1-800-465-1212
24 hours a day, every day.

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General Correspondence:
National Grid
P.O. Box 960
Northborough, MA 01532-0960

Payments Only:
National Grid
P.O. Box 11742
Newark, NJ 07101-4742