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1 Important Alert(s)

System Maintenance

Online outage reporting unavailable December 5

We will be performing system maintenance on our online outage reporting system on Tuesday, December 5. During this time, reporting an outage online or via text will not be available. To report an outage, please call Customer Service at 1-800-465-1212 . Our agents are available 24 hours for electric emergencies. Thank you for your patience as we work to maintain our outage reporting system.

Budget Plan Bill

How to Read Your Bill

Every National Grid bill gives a breakdown of exactly what you are being charged. Review this sample bill and compare it to your own.

Page   1 | 2 | 3 

Page 3

Budget Bill - Page 3This section gives a detailed breakdown of your "Delivery" and your "Supply" charges. To understand how Delivery and Supply works, view our video.This is NOT the dollar($) amount owed to National grid. This is just a portion of your current charges.

Page   12 | 3