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Paperless Billing

Experience the power of paperless billing

Searching through piles of paper to find your bill. Rummaging through drawers to find a stamp. We’ve all been there. We're here to help with paperless billing that changes all of that.

Go Paperless Today

Less clutter
View and/or download up to 24 months of previous bills. This means fewer pieces of paper to file and organize – which saves you valuable time.

More convenience
Always know when your bill will arrive, get reminders and pay right from the PDF on your smartphone, tablet or computer.

Enhanced security
Encrypted access offers added protection against identity theft from stolen mail. The five-digit zip code of your service address is your password for the PDF bill attachment.

Exactly the same
The bill we send to your inbox is exactly the same as the one we send to your mailbox.

A more rewarding choice
Save on postage and receive a monthly bill credit when you enroll.

Go Green
Going paperless not only reduces environmental impact and saves trees—you'll receive a monthly bill credit when you enroll.

Looking for other ways to view and pay your bill?

We’re Here to Help!

Many banks offer the ability to view and pay National Grid bills from their website. Visit your bank's website for more information and look for the "Get Bill" icon.  Get Bill


Frequently asked questions about our enhanced paperless billing experience.

When it comes to paperless billing, there are many reasons you may choose to make the switch from paper to electronic bills. With paperless billing you’ll: 
  • Receive a monthly on-bill credit. 
  • Enjoy the convenience of paying online. 
  • Protect the environment.
  • Avoid Post Office delays. 
Log into your account and enroll online through My Account or My Business Account.  
If you’re not already registered, have your account number ready, which can be found on your most recent bill.

Yes, a printed or emailed copy is an acceptable way to prove your address. 

You can update your information anytime on your account page. Just log in directly to your account and then update your Settings & Preferences. 

Yes. You can print out a copy when you receive it, or you can access your last 24 months of bills online from your account.

Yes, they are identical and contain all the same information. 

Yes, you can receive payment reminders if you have a My Account. We will send you an email, text or both. To set up your reminders, go to the “Notification Preferences” under “Settings and Preferences”.

Yes. You can access your last 24 months of billing statements online. 

No. But most find it to be easier and more convenient to pay electronically.

Yes. You can read our full privacy policy
From your computer:
  1. Enter your account type; routing number; account number; confirm account number.
  2. Scroll down to amount to be paid. The total amount due will be auto-populated. If you want to change amount, click inside the field and enter the amount you wish to pay.
  3. For payment date, today’s date will be auto-populated. You can click on the month or date if you wish to adjust payment date.
  4. If you want to save your payment details (bank info) for future payments, check the box.
  5. Click the “Pay my bill” button to submit payment. 
  6. A pop-up window with your transaction number and payment amount will appear. 
  7. You will also receive a payment confirmation e-mail.

From your mobile device:
  1. Click on the blue box to pay from your mobile device. This will re-direct you to a secure link to Speedpay.
  2. Fill in required fields in the three-step process: 
    • Personal Information
    • Payment Method
    • Payment Information
  3. Review payment and check the Terms and Conditions box. Then authorize your payment. 
  4. Once submitted, a confirmation number will pop up with your transaction information.
  5. You will also receive a payment confirmation e-mail.

No. You have the option to enroll all or a select few accounts in paperless billing.