Frequently Asked Questions
Note: An access code is only provided to gas customers in Metro NY (Queens, Brooklyn, and Staten Island) and Massachusetts. All other customers are not required to provide an access code when registering online.
There are a few options to locate your access code. Please try one of the following:
- Check under the “Important Messages” section towards the bottom of your paper bill. If your bill runs to the second page, also check under the “Additional Messages” section on the second page
- The access code is also provided in the welcome letter sent to you when you first started gas service.
If you still cannot find your access code, please contact our Customer Service team.
Doublecheck that you are on the correct site by looking for the "Metro NY" heading in the top left corner of the page.
If not, click the “Change Location” link to switch to Metro NY. To access your gas account, sign in with username (it can’t be an email address).
To reset your password, click the "Forgot your password" link on the Gas Sign In page. You will be asked to provide your User ID and email address, then enter the last 4 digits of your social security, your zip code, and a security question. Click on “Submit” and you will receive an email with your new password.
To reset your user ID, click the "Forgot your user id" link on the Gas Sign In page. You will be asked to provide your e-mail address that you have on your account and you will receive an email with your user ID.
If you forgot your security question, you will not be able to reset your password. Your existing online account will no longer be accessible. You will need to register for a new online account by visiting the Gas Sign In page and click on the “Register” link to start the new account registration. Please note you will need your account number and access code to add the service account to your new online account.
If you need further assistance, our Customer Service Department is here to help. Please call us at 1-718-643-4050, Monday–Friday, 8:00am to 8:00pm.
For gas leak and gas emergencies, call 911 or 1-718-643-4050 immediately.
Emergency support is available 24 hours a day, every day.
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
If you manage multiple accounts registered under your web profile, you can unlink/remove an account by:
- Sign in with your username and password.
- On the "My Account" webpage, click “Choose Account”
- On the "Choose Accounts" webpage, click on the delete icon under the “Remove” column for the account that you want to remove.
Note: You will no longer have the payment history associated with this account.