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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
Note: An access code is only provided to gas customers in Metro NY (Queens, Brooklyn, and Staten Island) and Massachusetts. All other customers are not required to provide an access code when registering online.
There are a few options to locate your access code. Please try one of the following:
If you still cannot find your access code, please contact our Customer Service team.
Doublecheck that you are on the correct site by looking for the "Metro NY" heading in the top left corner of the page.
If not, click the “Change Location” link to switch to Metro NY. To access your gas account, sign in with username (it can’t be an email address).
To reset your password, click the "Forgot your password" link on the Gas Sign In page. You will be asked to provide your User ID and email address, then enter the last 4 digits of your social security, your zip code, and a security question. Click on “Submit” and you will receive an email with your new password.To reset your user ID, click the "Forgot your user id" link on the Gas Sign In page. You will be asked to provide your e-mail address that you have on your account and you will receive an email with your user ID.
If you forgot your security question, you will not be able to reset your password. Your existing online account will no longer be accessible. You will need to register for a new online account by visiting the Gas Sign In page and click on the “Register” link to start the new account registration. Please note you will need your account number and access code to add the service account to your new online account.
If you need further assistance, our Customer Service Department is here to help. Please call us at 1-718-643-4050, Monday–Friday, 8:00am to 8:00pm.
For gas leak and gas emergencies, call 911 or 1-718-643-4050 immediately.
Emergency support is available 24 hours a day, every day.
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
To view more about saving energy, visit our website for ways to save. We also recommend enrolling in a Balanced Billing for a more balanced monthly bill.
If you manage multiple accounts registered under your web profile, you can unlink/remove an account by:
Note: You will no longer have the payment history associated with this account.
Please visit the Services & Rebates page for a list of energy saving services and rebates available. You may filter the list by selecting the criteria applicable to you on the left hand side.
You may also browse through the different energy saving programs that we offer.