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1 Important Alert

Information

COVID-19 Information

As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.

To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.

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911 or 1-718-643-4050 

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Some call centers are experiencing longer hold times than usual. We recommend you use our website for non-emergency tasks like paying or viewing bills, viewing bills, and finding answers to common questions before calling in. You can also email customer service about your account.

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Search for a nearby payment or customer service center or send your payment by mail:
National Grid P.O. Box 11741 Newark, NJ 07101-4741
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