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Where can we help you today?

1 Important Alert(s)

Notice

We’re upgrading our billing system over the extended Memorial Day weekend. From May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable.  As always, we’ll continue to respond to gas emergencies 24 hours a day. Thank you for your patience and understanding.

Help Reading Your Bill

Watch our How to Read Your Gas Bill video

We’re updating the billing system to provide you with a new, easier-to-read bill design.  Watch our How to Read Your Gas Bill video for a preview of what your new bill design will look like. 

Learn more about how your bill is changing

 

What type of bill do you have?

If you can't find the type of bill below, please use the basic bill as a guideline for how to read your bill. 

I have a basic bill.

Choose this bill if you receive our standard bills, or if you don't see your bill type.

Basic Bill
I have a balanced bill.

Choose this bill if you're currently enrolled in our Balanced Billing program. 

Balanced Bill
I have an agreement bill.

Choose this bill if you currently have a payment agreement in place. 

 

Agreement Bill
I have an energy supplier.

Choose this bill if you currently have a preferred energy supplier set up with National Grid.

Energy Supplier Bill
Bill Related FAQs

Common questions and answers to your real-life calls, as well as explanations of gas and electric terms.

Billing FAQs