WALTHAM, MA –  National Grid’s in-person Customer Savings events continue across Massachusetts, providing customers direct access with National Grid and other community representatives to manage energy costs this winter heating season.

This winter alone, National Grid has held over 130 different events including over a dozen in-person Customer Savings events, reaching thousands of customers in need, and providing them with program and payment options to meet their unique circumstances and needs.

National Grid will continue hosting these in-person events throughout Massachusetts, joined by other partners to provide customers with the ability to:

• sign up for bill payment programs
• hear about options for direct energy assistance
• schedule energy audits
• speak to customer service representatives
• meet with regional assistance program leaders

“National Grid understands the financial burden energy costs have on our customers and communities and, with these events, we want to continue showing up for customers and let them know we are here to help,” said Helen Burt, Chief Customer Officer, National Grid. “We recognize the winter months are challenging for many people throughout Massachusetts, and National Grid is committed to helping customers get the assistance they need to manage their energy costs.”

Over 250,000 customers are enrolled in the company’s discount program, which provides eligible customers with 25-32 percent savings on their utility bills. Since September 1, 2023, an additional 25,000 customers have signed up for bill management programs.

Customers who attend in-person events have the opportunity to meet with representatives from National Grid, who will be on-site to assist with billing issues and provide the following help for customers:

• Enrolling in the Energy Discount Rate (for qualifying customers)
• Enrolling in payment assistance programs
• Enrolling in Budget Billing
• Enrolling in the Arrears Management Program (for qualifying customers)
• Educating on available energy efficiency and savings opportunities for their homes and businesses

In locations where National Grid provides only electric or gas service while another utility provides the other, representatives from both utilities will be available.

Along with the advocates, some events (indicated in the list below with **) will have partner agencies available to meet with customers, including:

• Local Community Assistance Program agencies for the federal Low Income Home Energy Assistance Program (LIHEAP) and other fuel assistance services
• Local Community Assistance Program agencies to assist with low-income energy efficiency services
• Representatives for Mass Save

In addition, agencies such as rental assistance organizations, the Massachusetts Good Neighbor Energy Fund, and other agencies that assist low- and moderate-income families and individuals will be available in some locations. 

Dates and locations for energy fairs are:

• Tuesday, February 20 - 10 a.m. - 1 p.m., Harbor Village, 206 Main St., Gloucester
• Wednesday, February 21 - 10:00 a.m. - 1:30 p.m., Eliot Family Resource Center, 548 Broadway (Entrance on Maple Ave.), Everett
• Thursday, February 22 - 10 a.m.-1 p.m., Haverhill Citizen Center, 10 Welcome Street, Haverhill
• Wednesday, February 28 - 9:30 a.m.-11:30 a.m., Community Life Center, 401 Bridge St., Salem
• Wednesday, February 28 - 10 a.m. - 2 p.m., Bolton Country Manor, 600 Main St., Bolton
• Monday, March 11 - 2 p.m.-6 p.m., El Espacio, 105 Congress St., Salem **
• Monday, March 18 – 10 a.m.-2 p.m., Council on Aging, 27 Francis Farm Road, Rehoboth
• Tuesday, March 19 – 4:00 p.m. – 7:00 p.m., North Shore Community College, Gymnasium, 300 Broad St., Lynn **
• Wednesday, March 20 - 10:00 a.m. - 1:30 p.m., Eliot Family Resource Center, 548 Broadway (Entrance on Maple Ave.), Everett
• Wednesday, March 27 - 9:30 a.m.- 11:30 a.m., Community Life Center, 401 Bridge St., Salem
• Monday, April 1 - 4:00 p.m. - 7:00 p.m., Morey Elementary School - Cafeteria, 130 Pine St., Lowell **
• Wednesday, April 10 - 10:00 a.m. - 2:00 p.m., City Hall - Auditorium, 25 West St., Leominster **
• Wednesday, April 24 - 9:30 a.m.- 11:30 a.m., Community Life Center, 401 Bridge St., Salem

**Partner agencies in attendance

Events are continuously being added, and updated information can be found at ngrid.com/heretohelpevents. In addition, National Grid customer advocates are available throughout Massachusetts and regularly hold events to meet one-on-one with customers and discuss options to manage energy bills and help customers find assistance.

National Grid remains committed to providing customers a variety of energy-saving tips and billing options. Customers in need of billing assistance or additional support can visit ngrid.com/heretohelp to learn more.

About National Grid

National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts. National Grid is focused on building a smarter, stronger, cleaner energy future — transforming our networks with more reliable and resilient energy solutions to meet state climate goals and reduce greenhouse gas emissions.