National Grid Encourages Customers to Learn How to Identify, Prevent and Remedy Natural Gas and Carbon Monoxide Emergencies
Natural Gas Leaks
- Do NOT touch any electrical or light switches, appliances, thermostats, doorbells, phones or anything that could cause a spark.
- Do NOT turn any electrical equipment on or off.
- Do NOT insert or pull any plugs from outlets.
- Do NOT smoke or light matches.
- Do NOT reenter the home until National Grid clears the scene.
- Immediately exit the premises.
- Call 911 and report a carbon monoxide emergency to first responders.
- Contact National Grid’s gas emergency line at 1-800-892-2345. National Grid responds immediately to all suspected carbon monoxide emergencies within its service area, even if the customer purchases natural gas from an another supplier.
- Do not reenter the home until first responders and/or National Grid find the source and clear the scene.
- Annual maintenance of home heating sources is an important step to preventing carbon monoxide illnesses. Licensed contractors check heating sources to ensure they are burning fuel safely and efficiently while venting properly.
- Check chimneys or flues for debris, bird nests or other blockages.
- Be sure space heaters and wood stoves are in good working order, adequately ventilated and used according to manufacturer’s instructions.
- Operate gas ovens and/or ranges safely.
- Never use an oven for heating purposes.
- Be mindful of children and how close they are to the oven when in use.
- Inspect the oven for pungent odors or soot on its surface, as this may indicate improper combustion and carbon monoxide generation.
- Coal or charcoal should never be burned in an enclosed space and should always be ventilated outdoors.
- Backup generators must be operated outdoors. Place the generator on a level, fireproof surface at least six feet from the home and run cords indoors when operating.
- Don’t warm up an automobile while it’s parked in a garage, regardless of whether the garage door is open. Carbon monoxide produced by a motor vehicle in a confined space can build to lethal levels and easily spread to the inside of the home.
About National Grid
About National Grid: National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions.
Buffalo (Western NY)
(716) 831-7136Send an email to Contact 1
Syracuse (Central NY)
(315) 427-1092Send an email to Contact 2