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24 hours a day, every day

Outages: Report online or call 1-800-465-1212 

Gas emergencies: Call 1-800-640-1595 or 911 

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Monday-Friday, 7:00am-7:00pm

Electric: 1-800-322-3223
Gas: 1-800-870-1664
 

Service in English & Español. Hearing/speech impaired customers may call 711.
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National Grid Customer Contact Center C-3 300 Erie Boulevard West Syracuse, NY 13202-4201
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